Senior IT Support Engineer — Remote (Tier 2)

Bold Business Group; A distancia; MXN 1,091,000 - 1,456,000; Jornada completa

Descripción de la vacante

A global business process outsourcing firm seeks a Senior IT Support Specialist (Tier 2) to manage secure access and enterprise communication platforms. This fully remote role offers flexible hours and focuses on troubleshooting complex IT environments while optimizing performance across diverse user bases. Ideal candidates will have a strong background in VoIP systems and secure-access platforms while being part of a collaborative global team dedicated to innovative solutions.

Servicios

Flexible hours

Competitive salary

Professional development

Formación

• Hands-on experience with enterprise VoIP platforms like RingCentral or Cisco Webex Calling.
• Experience with secure-access platforms like Zscaler or equivalent.
• Proficiency in troubleshooting complex IT issues across networks.

Responsabilidades

• Administer secure access and zero-trust platforms, optimizing performance.
• Provide Tier-2 support for Windows, macOS, and network incidents.
• Administer enterprise VoIP systems, troubleshoot connectivity issues.

Conocimientos

Enterprise VoIP or Unified Communications (UC)

Secure-Access & Zero-Trust Platforms

Networking Fundamentals

Collaboration & Productivity Suites

Integrations & Workflow Tools

Troubleshooting & Documentation

Herramientas

Zscaler

Google Workspace

Microsoft 365

Descripción del empleo

A global business process outsourcing firm seeks a Senior IT Support Specialist (Tier 2) to manage secure access and enterprise communication platforms. This fully remote role offers flexible hours and focuses on troubleshooting complex IT environments while optimizing performance across diverse user bases. Ideal candidates will have a strong background in VoIP systems and secure-access platforms while being part of a collaborative global team dedicated to innovative solutions.