Remote IT Manager: Security & Ops Leader

Bold Business Group; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global business process outsourcing company is seeking an experienced IT Manager to lead and enhance operational efficiency across global teams. This fully remote role involves supervising a distributed Tier 1 support team, managing secure access platforms, and overseeing enterprise communication systems. The ideal candidate will have a strong background in networking and collaboration tools. This position offers a competitive salary and opportunities for professional growth, impacting the organization significantly.

Servicios

Fully remote with flexible hours

Leadership opportunities

Competitive salary

Professional growth opportunities

Formación

• Experience with secure-access and zero-trust platforms.
• Strong understanding of networking fundamentals.
• Proficient in collaboration suites and email security protocols.

Responsabilidades

• Supervise a distributed Tier 1 support team and set performance standards.
• Manage secure-access platforms and troubleshoot network issues.
• Oversee VoIP/UC platforms and troubleshoot call-quality issues.
• Handle collaboration suites and endpoint security solutions.
• Maintain SOPs and ensure effective communication.

Conocimientos

Secure-access platforms

Networking fundamentals

Collaboration suites

CRM and ticketing systems

Herramientas

Zscaler

Cisco Webex

HubSpot

Jira Service Management

Descripción del empleo

A global business process outsourcing company is seeking an experienced IT Manager to lead and enhance operational efficiency across global teams. This fully remote role involves supervising a distributed Tier 1 support team, managing secure access platforms, and overseeing enterprise communication systems. The ideal candidate will have a strong background in networking and collaboration tools. This position offers a competitive salary and opportunities for professional growth, impacting the organization significantly.