Remote Student Experience & Community Manager

ELVTR; A distancia; MXN 40,000 - 80,000; Jornada completa

Descripción de la vacante

A premier online education platform is seeking a Dedicated Student Care Manager to ensure exceptional student experiences. This full-time remote position involves engaging directly with students, fostering community interaction, and resolving their concerns. Ideal candidates should possess strong English communication skills, a bachelor's degree in a relevant field, and proficiency in online tools such as Zoom and CRM systems. This role promises a collaborative environment with competitive salary and benefits.

Servicios

Competitive salary and performance-based bonuses

Gym membership reimbursements

Mental health benefits

Generous vacation allowance

Free access to courses

Formación

• Bachelor's degree in Business, Communication, or a related field preferred.
• Ability to engage intellectually with students and understand sophisticated educational products.
• Excellent English communication skills, both written and verbal.

Responsabilidades

• Engage directly with students through phone, email, and chats.
• Encourage student-to-student communication and maintain community.
• Ensure effective communication between students and instructors.

Conocimientos

Excellent English communication skills

Tech-savvy troubleshooting

Strong interpersonal skills

Cognitive skills

Time management

Educación

Bachelor's degree in Business or Communication

Herramientas

Asana

HubSpot

Google Sheets

Zoom

Descripción del empleo

A premier online education platform is seeking a Dedicated Student Care Manager to ensure exceptional student experiences. This full-time remote position involves engaging directly with students, fostering community interaction, and resolving their concerns. Ideal candidates should possess strong English communication skills, a bachelor's degree in a relevant field, and proficiency in online tools such as Zoom and CRM systems. This role promises a collaborative environment with competitive salary and benefits.