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English Customer Service (Fresh Graduate) - Surakarta
Job summary
A customer support company in Surakarta is looking for candidates to provide timely assistance to customers via email and live chat. Candidates should have at least a D3 or bachelor's degree, strong communication skills in English, and problem-solving abilities. Fresh graduates are encouraged to apply. This role demands flexibility for shift scheduling and can be a great starting point for your career.
Qualifications
- Good written and verbal communication skills in English (will be tested).
- Fresh graduates are welcome to apply.
- Flexible for shifting schedule.
Responsibilities
- Provide timely support to customers through email and chat.
- Identify and escalate priority issues.
- Assist customers with basic technical issues.
Skills
Education
- Provide timely support to customers through available communication channels (email and chat)
- Identify and escalate priority issues through proper channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.
- Minimum D3 or bachelor's degree from all majors.
- Good written and verbal communication skills in English (Will be tested during the recruitment process)
- Fresh graduates are welcome to apply
- Flexible for SHIFTING schedule and changes along with in
- Strong problem-solving skills and demonstrated multi-task capabilities.
- Preferably to have a typing speed of at least 50 words per minutes
- Fast learner and independent to work in the multi-LOB (email and live chat)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.