Customer Service jobs in Indonesia

Job Description Summary
As related customer equipment, facilities or infrastructure projects: responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Turnkey/Non-Turnkey Projects or Product/Equipment-Only Projects in Imaging Systems (MRI, CT, Xray, Cathlab, MI and NM). Responsible for overseeing the project and direct or indirect leadership and/or management of project resources for small-medium sized projects (size in relation to GE company) that may include equipment-only, suites of products or Turnkey/non-turnkey projects.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

• Bachelor’s degree and a minimum of 5 years of project management experience;
• Ability to work independently managing multiple projects and competing priorities
• Demonstrated experience with large-scale project management where deadlines were met on schedule or ahead of schedule (e.g., construction, healthcare IT, equipment installations experience.
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Act as a project manager for installation.
• Construction field experience for hospital construction such as civil work, structural, HVAC and clean room is desirable.
• Multitasking abilities to drive critical issues simultaneously.
• Independently lead a customer through all aspects of design and requirements.

Desired Characteristics

• Master's degree or Project Management Certificate (PMP)
• Experience leading cross-functional teams
• Demonstrated customer service experience working in a clinical environment.
• Knowledge or experience within the healthcare industry and GE Healthcare products
• Proficient in Project Management Software such as Workbench, MS Project, Smartsheets, or similar tools
• Six Sigma certification and/or experience in Lean methodology.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.