Logistic Operations Officer

Evermos; Kota Bandung; On-site; IDR 7.000.000 - 10.000.000; Full time

Job summary

A logistics company in Bandung seeks a Logistic Operations Officer to oversee delivery operations and coordinate with 3PL providers. The ideal candidate will have at least a Diploma and strong communication skills, with some experience in logistics preferred. This role focuses on ensuring smooth shipping processes to meet customer expectations and requires basic proficiency in English.

Qualifications

• Minimum of 1 year of relevant work experience preferred.
• Experience in logistics is advantageous.

Responsibilities

• Manage day-to-day delivery operations for timely delivery.
• Coordinate reminder pickups with 3PL providers.
• Generate undelivery reports for users.
• Analyze discrepancies in shipping fees with 3PL providers.
• Monitor claim submissions to 3PL providers.
• Oversee claim disbursement to users.
• Collaborate closely with the Sales & Customer Service team.
• Support Supervisor with additional duties.

Skills

Strong communication skills

Basic proficiency in English

Education

Diploma or Bachelor's Degree in any major

Job description

Logistic Operations Officer is responsible for supporting Logistic Operations Team Leader to ensure that all operational activities of shipping goods can run smoothly. By coordinating with internal and external stakeholders, so that the Ops business process runs can meet out customer expectations. All business processes monitored by the Logistic Operations team every day include processes such as: Pickup, Delivery, Undelivery, Return, and Complaint.

Key Responsibilities

1. Manage day-to-day delivery operations to ensure timely delivery.
2. Coordinate reminder pickups with 3PL providers.
3. Generate undelivery reports for users.
4. Analyze discrepancies in shipping fees with 3PL providers.
5. Monitor claim submissions to 3PL providers.
6. Oversee claim disbursement to users.
7. Collaborate closely with the Sales & Customer Service team to resolve user issues.
8. Support Supervisor with additional assigned duties.

Required Qualifications

• A Diploma or Bachelor's Degree in any major (relevant field preferred).
• Strong communication skills are essential.
• Basic proficiency in English is required.
• Minimum of 1 year of relevant work experience is preferred.
• Experience in logistics is considered advantageous.

Evermos is committed to providing an inclusive environment where equal opportunities are available to all applicants regardless of race, color, religion, gender, national origin, disability, age, genetic information, marital status, pregnancy, or related condition. We will not tolerate discrimination or harassment based on any of these characteristics.

We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.