Social Services jobs in United Kingdom

OVERVIEW OF ORGANISATION

Navigo is a public service, not for profit and for the good of the community. We put people who use the service first and in doing so hopefully liberate you to do the job you want to do and have fun while doing it, developing relationships with the local community that are all about care.

In April 2011, North East Lincolnshire mental health services became a not-for-profit social enterprise called Navigo.

Most people who use our services will continue to access them through the NHS. Navigo is about continuing to provide the mental health and social care services that the people of North East Lincolnshire have come to expect - innovative services in a variety of settings, including people’s homes, GP practices and community-based buildings.

We will continue to work hard with our community to not only provide dynamic, innovative services, but to also break down the stigma and discrimination that is sometimes associated with mental health illnesses.

This social enterprise is about working together with local people to create services that are owned by the community, controlled by it, supported by it, loyal to it.

We are only interested in delivering services that we would be happy for our own families to use.

Job Summary:

The Commercial Administrator role, hosted by Nurtrio which is part of the Navigo Group, provides comprehensive administrative support to the Respect Training and CAMS-Care UK (Collaborative Management and Assessment of Suicidality) Training teams, ensuring the smooth and efficient delivery of training programmes and initiatives across both areas. Working alongside the Respect Team Administrator, this role is crucial in maintaining meticulous records, coordinating logistics, and providing excellent customer service to internal and external stakeholders.

The post holder will work within established procedures and guidelines, demonstrating initiative and a proactive approach to supporting the team's objectives in promoting a respectful and inclusive workplace.The role demands exceptional organisational skills, a high standard of accuracy, and strong proficiency in Excel and MS Teams. The post holder will be expected to work in an orderly and efficient manner, adhering to established Standard Operating Procedures (SOPs).

Key Responsibilities:

1. Training Administration:

·Coordinate and schedule CAMS training sessions, workshops, and events, ensuring meticulous planning and attention to detail.

·Manage training applications, registrations, and cancellations for both Respect and CAMS, ensuring efficient processing and careful handling of sensitive information.

·Prepare and distribute training materials for CAMS, ensuring accuracy and clarity.

·Maintain accurate records of training attendance and evaluation data for both Respect and CAMS, utilising relevant systems (e.g., Learning Management Systems / OLM).

·Ensure the effective implementation and completion of the Quality Assurance (QA) process for Respect training, and work with the bank administrator to ensure the QA process is followed.

·Generate accurate and timely reports and statistics on training activity for both Respect and CAMS, utilising strong Excel skills.

2. General Administrative Support:

·Collaborate with the Respect Team Administrator to manage team diaries, trainer schedules, and meetings, ensuring efficient time management.

·Raise invoices, purchase orders, and other financial documentation in accordance with finance procedures for CAMS (and Respect when required), ensuring accuracy and adherence to deadlines.

·Maintain and update electronic and paper filing systems, ensuring information is easily accessible while adhering to strict confidentiality protocols.

·Prepare and distribute correspondence, minutes, and other documents, with a commitment to accuracy and professionalism.

·Assist with the development and maintenance of training-related web pages and intranet content for both Respect and CAMS.

·Utilise MS Teams for file sharing, communication, and collaborative working.

·Cover Respect Team Administrator duties when requested.

·Any other reasonable duties in connection with the work of the Team.

3. Communication and Customer Service (Respect & CAMS):

·Deal with initial enquiries relating to both Respect and CAMS training, providing timely, accurate, and professional information via phone and email.

·Support the team to achieve commercial growth targets through networking and promotions content creation.

·Maintain effective communication with trainers, participants, and other stakeholders across both training areas, utilising MS Teams for efficient collaboration.

·Provide excellent customer service, ensuring a positive and professional experience for all involved in training activities for both Respect and CAMS.

·Deal with sensitive information in a highly confidential manner.

4. Data Management (Respect & CAMS):

·Ensure accurate data entry and record-keeping in accordance with GDPR guidelines, utilising strong Excel skills for data analysis and reporting.

·Maintain and update spreadsheets related to training activities for both Respect and CAMS, ensuring data integrity and accuracy.

·Assist with the collection and analysis of training feedback for both training streams, utilising Excel for data manipulation and presentation.

·Prepare quarterly update reports for British Institute of Learning Disabilities (BILD)

·Work in collaboration with the Respect Team Administrator to ensure data is consistent.

·Adhere to all Standard Operating Procedures (SOPs).

5. Additional Responsibilities:

·Any other reasonable duties in connection with the work of the CAMS and Respect teams.