Service Desk jobs in United Kingdom

Department: Warehouse

Contract type: Permanent

Hours of work: 40 hrs per week, any 5 days out of 7, rotating work patterns of 06:00-14:00/14:00-22:00

Based at: Annesley, Nottinghamshire, NG15 0DJ.

First Line Manager

We recognise that our employees are pivotal to our ongoing success and the future of our business. We offer a competitive & comprehensive benefits package which includes:

Competitive Salary (DOE).

21 days Annual Leave plus bank holidays.

Enhanced holiday entitlement to reward company service.

Company Pension Scheme (applicable after completing probationary period).

Life Insurance.

Free on-site parking.

• Attain/Exceed Service Level Agreement targets/KPIs
• Implement, drive operational process improvement seeking/providing solutions to issues
• Plan resource requirements effectively for short term and long-term periods
• Manage any increase in Cost Per Unit (CPU) reacting quickly and applying corrective measures if needed
• Manage recruitment of additional staff required, inducting them effectively into the business, managing their performance throughout the probation period
• Manage the performance of team and individuals in all areas, including training and development and achievement of the level of standards required of their post
• Manage any conduct, performance, absence issues using the correct procedure seeking support and guidance as necessary
• Manage all aspects of H&S ensuring all staff members comply with the H&S policy and standards developing a culture of safety first
• Use effective communication skills/styles and methods ensuring all staffed are knowledgeable of the business, understand company vision, strategy and their role within that

• Manage all aspects of a team
• Proven experience of operational process improvement skills
• Effective planning of resource requirements
• Has a positive can Do attitude
• Proven experience of Performance Management at team & individual level
• Knowledge of/proven experience of the use of effective communication skills, including different styles and methods to ensure all staff are well informed motivated and perform to high standards
• Proven experience of managing staff in line with performance, disciplinary and absence policies

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