Customer Services Team Leader – Multiskill & On-Call

Reconomy Connect; Newark on Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service solutions provider in Newark is seeking a dynamic team leader for their Customer Services team. The role requires someone who can manage day-to-day queries, lead and motivate the team, and ensure exceptional customer service delivery. Applicants should have experience in customer service management, and proficiency in Microsoft Office applications is essential. This full-time position offers a range of benefits including financial perks, health and wellbeing support, and generous holiday provisions.

Benefits

Pension scheme

Cycle to Work scheme

Gym membership discounts

Employee Assistance Programme

Enhanced maternity/paternity leave

Volunteer days

Generous holiday allowance

Qualifications

• Experience in a team leader role delivering excellent customer service.
• Ability to work independently and manage team performance effectively.
• Proficient with Microsoft Office applications and quick to learn new systems.

Responsibilities

• Lead and support a Customer Services team managing daily queries.
• Conduct regular team meetings and develop personnel.
• Collaborate with HR on various people management issues.
• Motivate team members for exceptional customer service.
• Ensure accurate case handling in Salesforce.

Skills

Outstanding customer service delivery

Team leadership and motivation

Independent work and time management

Technological proficiency

Tools

Microsoft Office (Teams, Outlook, Word, Excel)

Job description

A customer service solutions provider in Newark is seeking a dynamic team leader for their Customer Services team. The role requires someone who can manage day-to-day queries, lead and motivate the team, and ensure exceptional customer service delivery. Applicants should have experience in customer service management, and proficiency in Microsoft Office applications is essential. This full-time position offers a range of benefits including financial perks, health and wellbeing support, and generous holiday provisions.