Facilities Helpdesk Specialist - Flexible Shifts & Maximo

Guidant Global; Smethwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management provider in Smethwick is seeking a Helpdesk Administrator to provide essential administrative and customer service support. You will be the first point of contact for maintenance enquiries, manage work orders, and coordinate with technical teams. The ideal candidate will have strong organisational skills, be proficient with Microsoft Office and CAFM systems, and possess excellent communication skills. Flexibility and the ability to work in a fast-paced environment are essential for this role.

Qualifications

• Strong customer service and communication skills with a professional telephone manner.
• Experience in administrative or helpdesk roles, ideally within Facilities Management.
• Proficiency with Microsoft Office and CAFM systems.

Responsibilities

• Act as the first point of contact for all maintenance-related enquiries.
• Log, track, and manage work orders through the Maximo system.
• Provide accurate administrative support including data entry and report preparation.

Skills

Customer service skills

Communication skills

Organisational skills

Proficiency with Microsoft Office

Ability to work under pressure

Collaborative teamwork

Tools

Maximo

Coupa

Job description

A leading facilities management provider in Smethwick is seeking a Helpdesk Administrator to provide essential administrative and customer service support. You will be the first point of contact for maintenance enquiries, manage work orders, and coordinate with technical teams. The ideal candidate will have strong organisational skills, be proficient with Microsoft Office and CAFM systems, and possess excellent communication skills. Flexibility and the ability to work in a fast-paced environment are essential for this role.