Customer Service Coordinator

KHR - Recruitment Specialists; England; On-site; GBP 29,000; Full time

Job summary

A leading Repairs and Maintenance business in England is seeking a Customer Service Coordinator to handle customer issues, manage scheduling for contractors, and support project management tasks. The role offers a salary of £28,500 plus bonuses and excellent benefits including healthcare and a pension scheme. Candidates should demonstrate excellent customer service skills, strong organizational abilities, and the capacity to work well under pressure. This full-time role is on-site in Wrotham.

Benefits

25 days holiday plus bank holidays

Pension scheme

Healthcare

Excellent benefits package

Qualifications

• Experience in customer service and administration.
• Confidence and enthusiasm when communicating on the phone.
• Ability to work to tight deadlines and multi-task.

Responsibilities

• Maintain internal CRM and call logging systems.
• Liaise with customers and schedule contractor work.
• Support Project Managers with quotes and orders.

Skills

Excellent customer service

Organisational skills

Administration skills

Excellent telephone manner

Excellent IT skills

Multi-tasking

Team player

Job description

Customer Service Coordinator

Location: Wrotham

Salary: £28,500 + On Call Bonus + Excellent Benefits

Our client is a leading Repairs and Maintenance business based in Wrotham. Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis.

Responsibilities

• Maintain internal CRM and call logging systems with updated information
• Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
• Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs

Qualifications

• Excellent customer service, organisational and administration skills
• Excellent telephone manner, confidence, and enthusiasm
• Excellent IT skills
• Experience in multi-tasking and working to tight deadlines
• Excellent team player with experience in delivering high standards of customer service

Benefits

• 25 days holiday plus bank holidays (additional days at 3, 5, 10, 15 years)
• Pension scheme
• Healthcare
• Excellent benefits package

Hours for this role are Monday to Friday 8 am – 5 pm on-site at their office in Wrotham.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.