Service Delivery Manager – UKI Professional Services Team
Your Impact:
We're looking to welcome a Project Manager to join our growing UKI Professional Services Team. You are a collaborative, adaptable, and communicative individual who can establish and grow relationships during customer engagements within Agile, hybrid, and traditional projects.
Our Professional Services team helps customers plan, govern, and execute their journey to IT value so they can run and transform simultaneously. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.
What the role offers:
Project governance and management including planning
Provide customers with a single point of contact throughout specific solution engagements
Provide a responsive resource to the customer that can adapt to their internal processes
Keep the customer informed throughout periods of specific activity and engage in collaborative development of solutions
Managing project finances (costs, revenue, P&L, forecasts) to meet or exceed budgets/targets
Achievement of Professional Services targets for assigned customers
Achievement of Delivery Margin targets on activities following successful proposals
Customer relationship management for delivery engagements
Build and establish strong relationships with customer sponsors, their teams & other key influencers across the customer organisation
Commercial Management (working to contract/SOW)
Ensure customer expectations align with product capabilities and contracted services
Work with internal teams to ensure customers receive contracted deliverables
Team management of both internal and external resources
Mentor and encourage development of project team members
Provide performance input and development recommendations
Support sales and presales in identifying, qualifying, and shaping new opportunities
Assist in the preparation and management of proposals and statements of work
Represent the company professionally with customers and stakeholders
What you need to succeed:
Proven experience in project management, ideally within a professional services organisation
Experience managing software implementation projects
Experience leading large, complex, multi-faceted programmes
Ability to develop and maintain strong, productive relationships with customers, partners, and stakeholders
Able to work in a fast-paced, results-oriented, matrixed environment
Experience working with the UK Government
Excellent communication skills at all levels
Experience with Agile (preferably Scaled Agile) frameworks, methods, and techniques
Experience with traditional waterfall methods
Bid management and business development experience
Strong understanding of project risk management
Additional Requirements:
The successful candidate must currently hold and be able to maintain Enhanced Developed Vetting (eDV) Security Clearance
This is a hybrid role and will require travel to customer locations regularly (3 days per week)
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.