ADMINISTRATION / HELPDESK ASSISTANT

ESS; Cardiff; On-site; GBP 25,000; Full time

Job summary

A well-established local company in Cardiff is seeking an Administration Assistant to join their dedicated team. Responsibilities include liaising with engineers and clients, preparing reports, and handling general administration. The ideal candidate should possess excellent communication skills, be proficient in MS Office, and have a minimum of 5 GCSEs. This permanent role requires someone who can multitask and thrive in a standalone position in the office.

Qualifications

• Minimum of 5 GCSEs or equivalent grades A-C.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to multitask.

Responsibilities

• Liaising with Engineers and Supervisors.
• Corresponding with clients and providing updates.
• Preparing client reports.
• Inputting data onto client portals.
• Answering incoming calls.
• General administration and office duties.

Skills

Excellent written and verbal communication skills

Strong telephone manner

Proficient in MS Office (Outlook, Excel, Word)

Strong organizational skills

Ability to multitask

Excellent IT skills

Strong customer focus

Education

Minimum of 5 GCSE’s (or equivalent) grades A-C

Job description

Cardiff

£ per annum

0.0hrs per week

January 01

Our client a well-established local company are looking for an Administration Assistant to join their dedicated administration team. Description

Location

Cardiff, Penarth Road area, CF10

Start Date

ASAP- January

Pay

£25, per annum

Permanent role

Daily Times

Monday – Friday, 8.00am-5.00pm,

Yate Office :

Vacancy – Administration / Helpdesk Assistant

Duties include:

• Liaising with Engineers and working alongside Supervisors.
• Corresponding with clients, providing updates on jobs, and booking engineers to sites as required
• Preparing of client reports
• Inputting data onto client portals
• Answering incoming calls
• General administration and office duties
• Assisting Supervisors and Managers
• Providing accurate, valid, and complete information for clients and staff
• Liaising with customers
• Processing client call outs
• General helpdesk administration duties

Attributes

• Excellent written and verbal communication skills
• Strong telephone manner
• Proficient in MS office (Outlook, Excel, and Word in particular)
• Strong organisational skills and the ability to multitask
• The ability to work unsupervised whilst using own initiative.
• A minimum of 5 GCSE’s (or equivalent) grades A-C
• Strong customer focus
• The ability to work on own initiative
• An excellent telephone manner
• The ability to work unsupervised
• Excellent IT skills including the use of Microsoft Excel to an intermediate level and experience of using online portal systems
• Must be happy to work in a standalone role in the office at times, including opening and closing of the office.

Hours of work

• Monday : 08 : 00 - 17 : 00
• Tuesday : 08 : 00 - 17 : 00
• Wednesday : 08 : 00 - 17 : 00
• Thursday : 08 : 00 - 17 : 00
• Friday : 08 : 00 - 17 : 00

ESS EMPLOYMENT work with clients and candidate from a range of disciplines and place people in permanent, contract and temporary roles.