Service Delivery Lead - Employment Services (Hybrid)

NHS Shared Business Services; Sheffield; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading healthcare service provider in the United Kingdom seeks an experienced Service Manager to oversee high-quality Employment Services. The role combines service delivery management with enhancing client relationships, focusing on compliance and service excellence. Candidates should have experience in contract management, customer service, and the NHS sector. A hybrid work arrangement is offered, with a salary of £45k-50k and additional benefits include bonuses, car allowances, and private medical insurance.

Benefits

10% Bonus

£5,400 car allowance

25 days annual leave

Private medical

Life assurance

Pension

Flexible benefits fund

Qualifications

• Experience in managing contracts in a service environment.
• Knowledge of shared service delivery in sectors like Payroll or Pensions.
• Understanding of NHS sector operations.

Responsibilities

• Oversee service performance against SLAs.
• Resolve service issues proactively.
• Maintain annual account plans.
• Identify service improvement initiatives.
• Build strong relationships with clients.

Skills

Service & contract management experience

Sales and account growth experience

Strong communication skills

Ability to implement service improvements

Detail oriented

Tools

CRM software

Microsoft Office suite

Contract Management Tools

Job description

A leading healthcare service provider in the United Kingdom seeks an experienced Service Manager to oversee high-quality Employment Services. The role combines service delivery management with enhancing client relationships, focusing on compliance and service excellence. Candidates should have experience in contract management, customer service, and the NHS sector. A hybrid work arrangement is offered, with a salary of £45k-50k and additional benefits include bonuses, car allowances, and private medical insurance.