Service Delivery jobs in United Kingdom

An exciting opportunity has arisen to join a well-established Directorate operational management team in the delivery of performance standards and day to day services.

With a proven track record of collaborative working and engagement, the successful candidate will be able to demonstrate sound operational knowledge with an interface to operational experience.

We welcome applicants who are highly motivated, understand the current challenges for operations within the NHS and have the ability to build strong working relationships in order to influence and change practice.

The Assistant Operational Support Manager will work closely with the operational teams to support in delivering a diverse range of operational plans, assisting with data collection/analysis and contributing to operational service delivery and more specifically with the development of a new Digital Clinical System.

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

• Plan, organise and monitor the services of the directorate/specialties by working on their own initiative to monitor the workload and flow of activity; ensuring the smooth running of the service by prioritising work flows and implementation of new initiatives, in conjunction with the senior team.
• Provide high quality project, service administrative support including information and analysis.
• Maintain the efficiency of the service by ensuring that plans are in place for adequate cover including arrangements for planned and unplanned absence, and that comprehensive, up to date plans are in place to ensure that a consistent standard of service is maintained.
• Support systems and processes to ensure services are effectively implemented and evaluated according to agreed policies, procedures and guidelines.
• Monitor, proactively manage and elevate, with the support of the service manager(s), where appropriate issues regarding performance against relevant NHS standards and patient expectations.
• To support and maintain systems and processes to ensure that the administration service is comprehensively assessed, appropriately planned, effectively implemented and evaluated according to agreed policies, procedures and guidelines.
• To assist in the performance management and capacity planning.
• To assist with the control of expenditure, ensuring it remains within budget for all administrative areas.

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

• Degree / appropriate management qualification or equivalent
• Knowledge and experience
• Current Professional and NHS Issues Importance of equality, diversity and rights
• Sound knowledge of confidentiality in accordance with Data Protection Act and national/local guideline
• Management / leadership qualification / course

• A commitment to quality and safety.
• A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
• A listening, learning and leading approach.
• A commitment to work together to create the best outcomes.
• Must demonstrate the Trust's values around both raising concerns at work, and how to treat others who raise concerns.

• Excellent verbal and written communication skills
• Ability to write detailed and accurate reports.
• Ability to understand and manage health records/waiting lists and computer system.
• Ability to prioritise own work across the service, liaising with other staff & teams
• Ability to identify problems develop creative solutions.
• Good interpersonal skills
• Demonstrate good organisational and time management skills.
• Ability to motivate and develop people.
• Proactively manage change

• Ability to perform a wide range of duties according to the Job Description

• Please refer to the job description and person specification for further details regarding the role requirements