Head of Organisational Delivery

Red Snapper Recruitment; City Of London; Hybrid; GBP 48,000; Full time

Job summary

A leading recruitment agency is looking for a Head of Organisational Delivery to oversee organisational performance and contract delivery within a charity environment. The role involves direct collaboration with the CEO and ensuring that services meet high-quality standards. Candidates should have a strong background in organisational operations and excellent communication skills, with an ability to drive impactful change and collaboration across teams. Competitive salary and fixed-term contract offered.

Qualifications

• Strong background in organisational operations or charity oversight.
• Experience managing or supporting senior staff.
• Confident managing organisational reporting cycles.

Responsibilities

• Provide senior oversight across service delivery.
• Line manage the Services Manager.
• Lead on organisational KPIs and reporting.

Skills

Organisational operations

Contract management

Financial awareness

Excellent communication skills

Problem-solving

Job description

Head of Organisational Delivery

Location: London - Vauxhall (on-site for first 3 months, hybrid considered afterwards)

Salary: £47,342

Hours: Full time

Contract: Fixed Term until 1st May 2026

Start Date: ASAP

Are you an experienced and solutions-focused operational leader looking for a role where you can make a measurable impact? We are seeking a proactive Head of Organisational Delivery to oversee organisational systems, performance, and contract delivery across a busy, mission led charity environment.

This is a senior, hands on role working directly with the CEO, providing full oversight of organisational processes, infrastructure, compliance, and reporting requirements. You will ensure that services are equipped to deliver high-quality support across multiple contracts and that organisational performance remains strong, consistent, and aligned with strategic priorities.

Key Responsibilities

• Provide senior oversight across service delivery and organisational performance
• Line manage the Services Manager and support high-quality delivery across contracts
• Lead on organisational KPIs, milestones, reporting cycles, and risk management
• Drive cross-organisational projects to improve systems, processes, and practice
• Coordinate timelines, actions, and implementation across teams
• Oversee contract and grant delivery, ensuring KPIs and commissioner expectations are met
• Lead performance monitoring, data analysis, and reporting
• Manage organisational systems, tools, infrastructure, and operational frameworks
• Ensure policies, procedures, and governance processes are robust and effectively implemented
• Act as senior contact for commissioners, funders, and external partners
• Oversee organisational compliance, GDPR, information governance, and audit readiness

About You

Essential experience

• Strong background in organisational operations, contract / delivery management, or charity / public service oversight
• Experience managing or supporting senior staff
• Confident managing organisational reporting cycles and deadlines
• Financial awareness, with experience in grant or contract reporting
• Proven ability to implement organisational improvements or systems
• Excellent communication skills, able to build strong relationships with commissioners and partners
• Highly organised, calm, and solutions-focused with strong follow-through
• Ability to work full-time on-site

Desirable experience

• Knowledge of VAWG, criminal justice, safeguarding, or stalking related services
• Experience working within a small charity
• Experience leading organisational change or embedding new systems

Personal Attributes

• Driven by impact and committed to improving outcomes for vulnerable people
• Collaborative, supportive, and constructive in approach
• Pragmatic problem solver with a logical mindset
• Inclusive, respectful, and empathetic
• Self-motivated, dependable, and adaptable
• Positive, proactive and delivery-focused