Service Engineer

Travail Employment Group; England; On-site; GBP 32,000 - 36,000; Full time

Job summary

A reputable IT consultancy in the United Kingdom is seeking a Cloud Systems Engineer / Service Engineer. This role involves administering and troubleshooting cloud-based systems, supporting Microsoft 365 and Azure environments, and providing technical support to clients. The ideal candidate should have at least 2 years' experience in an MSP-based Service Desk role, along with strong knowledge in networking and Windows environments. This position offers a competitive salary, ongoing training, and a supportive work environment.

Benefits

20 days holiday + Bank Holidays + 2 Birthday days

Pension scheme

Parking (first come, first served)

Ongoing training and development opportunities

Qualifications

• At least 2 years' experience in an MSP-based Service Desk role.
• Strong knowledge of Microsoft 365, Azure, networking, and Windows environments.
• Excellent problem-solving skills and communication ability.

Responsibilities

• Administer and troubleshoot cloud-based systems.
• Support Microsoft 365 and Azure environments.
• Manage virtual servers and endpoint solutions.
• Provide technical support for Windows operating systems and servers.
• Deliver excellent customer service and manage expectations.

Skills

Microsoft 365

Azure

Networking

Windows environments

Problem-solving

Communication

Job description

Cloud Systems Engineer / Service Engineer

32,000 - 36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training

The Role

An exciting opportunity for a Cloud Systems Engineer / Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients.

• Administering and troubleshooting cloud-based systems and infrastructure
• Supporting Microsoft 365 and Azure environments
• Managing virtual servers and endpoint solutions
• Configuring networking, firewalls, and VPNs
• Providing technical support for Windows operating systems and servers
• Maintaining backup solutions and security protocols
• Delivering excellent customer service and managing expectations
• Documenting processes and maintaining accurate records
• Collaborating with team members to meet SLAs
• Staying up to date with emerging technologies

Requirements

The ideal candidate will have at least 2 years' experience in an MSP-based Service Desk role. Strong knowledge of Microsoft 365, Azure, networking, and Windows environments is highly desirable. Excellent problem-solving skills, communication ability, and a proactive approach are essential. A UK driving licence is required.

This role could suit someone who has worked as a Cloud Support Engineer, Service Engineer, or Infrastructure Technician.

Company Information

Our client is a multi-award-winning IT consultancy with a strong reputation for innovation and customer service. They specialise in cloud technologies and are committed to supporting staff development and career progression within a collaborative and forward-thinking environment.

Package

• 32,000 - 36,000 per annum
• 20 days holiday + Bank Holidays + 2 Birthday days
• Pension scheme
• Parking (first come, first served)
• Ongoing training and development opportunities