Area Supervisor

Salisbury Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking an Area Supervisor to oversee operations across Glasgow and Edinburgh. This role involves managing supervisors, ensuring compliance with Health & Safety, and enhancing client service quality. The ideal candidate will have strong customer service skills, problem-solving abilities, and a proactive mindset. The position offers flexible hours mainly from Monday to Friday, with a competitive hourly wage of £14. With opportunities for career progression and a supportive work environment, this is a great opportunity for passionate individuals.

Benefits

Financial wellbeing platform

Career progression

Free uniform

Supportive work culture

Qualifications

• Ability to work independently and manage own schedule.
• Basic level of written and spoken English required.
• Must have the right to work in the UK.

Responsibilities

• Manage and support supervisors across assigned sites.
• Oversee area administration including scheduling and audits.
• Ensure compliance with Health & Safety requirements.
• Monitor client and member satisfaction.

Skills

Strong customer service skills

Problem-solving mindset

Good knowledge of Microsoft systems

Health & Safety awareness

Basic HR knowledge

Flexibility

Job description

About The Role

The Role – We are looking to recruit for an Area Supervisor – the role is Overseeing operations throughout Scotland (Glasgow and Edinburgh).

Van and Laptop / Phone will be provided.

What we are paying: £14.00

The hours you shall be working will be: Please note the days for this position will mainly be Monday - Friday (8 hours per day with a 60 minute unpaid break). The candidate will need to be flexible in terms of their availability as hours can vary dependent upon business needs. Please also note the successful candidate will be required to work occasional weekends.

We are looking for a passionate, people‑focused Area Supervisor to lead, inspire and support our onsite teams across multiple client locations. This role is key to ensuring high standards of service delivery, strong team performance, and exceptional client satisfaction.

Working closely with the Regional Manager, you will help shape change, improve service quality, develop supervisors and cleaning teams, and ensure our members and clients consistently receive a “wow” experience. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are committed to delivering great results, this could be the perfect role for you.

People & Team Management

• Managing and supporting supervisors across your assigned sites, ensuring they understand expectations and have the tools and resources they need.
• Recruiting, inducting, and training staff, ensuring compliance with company vetting procedures.
• Creating rotas, managing holidays, supporting onboarding and overseeing labour planning.
• Ensuring all team members follow site rules and maintain a smart, professional appearance.
• Delivering staff training using company‑approved methods and maintaining accurate training matrices.

Operations & Compliance

• Overseeing area administration including scheduling, audits, reporting and general operational organisation.
• Completing weekly and monthly audits, analysing results, and developing action plans to drive improvements.
• Ensuring all compliance and Health & Safety requirements are understood, up to date, and consistently followed.
• Supporting HR processes where required, escalating issues appropriately.

Client Service & Quality

• Monitoring client and member satisfaction and regularly attending client meetings to review performance.
• Handling complaints, feedback logs and service reports, identifying trends and implementing solutions.
• Continuously seeking opportunities to enhance service delivery and improve the customer experience.
• Ensuring contract standards are met and staffing levels remain appropriate for each site.

About You

What skills and attributes we need from you!

• Strong customer service skills and confidence communicating with clients at all levels.
• The ability to work independently, manage your own schedule, and prioritise effectively.
• A proactive, problem‑solving mindset and the ability to work under pressure.
• Good knowledge of Microsoft systems and the ability to learn internal software quickly.
• Awareness of budget controls and labour planning.
• A strong team ethic, flexibility and a willingness to “get stuck in”.
• Health & Safety awareness and basic HR knowledge.
• A professional, confident and approachable manner.
• We do require all our employees have a basic level of written and spoken English.
• You must have the right to work in the UK and be able to bring that information to the interview.

Please ensure you have the ability to demonstrate you are able to deliver on the responsibilities. We are looking for positive individuals with excellent customer service skills.

About The Company

Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we provide cleaning, security, pest and other support services to a wide range of companies.

Benefits

• Full learning and support from Atlas.
• Stream – our financial wellbeing and benefits platform which provides you with real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
• The ability to progress your career within Atlas.
• Learning and development lead by you: support in areas you like or want to learn more about.
• Free uniform, which is comfy, sustainable and easy to take care of.
• The opportunity to work amongst people who value and support each other, achieving great results.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.