Centralised Pharmacy Technician

NHS; Birchington; On-site; GBP 26,000 - 37,000; Full time

Job summary

A Community Interest Company in healthcare is seeking a proactive Pharmacy Technician to join their pioneering Centralised Pharmacy Team. This role focuses on enhancing medicines management across East Kent GP practices. Responsibilities include managing prescription queries, conducting medicines reconciliations, and supporting the Quality and Outcomes Framework (QOF) data management. Candidates should have relevant pharmacy qualifications, strong analytical abilities, and excellent communication skills. Opportunities for professional development and shaping innovative service delivery within a supportive environment are highlighted.

Benefits

Learning and Development opportunities

Progression opportunities

Competitive annual leave entitlement

Incremental pay progression

Employee Assistance Programme

Qualifications

• Registered Pharmacy Technician with GPhC.
• Experience in general practice and evidence-based medicine.
• Knowledge of pharmacy laws and ethics.

Responsibilities

• Manage prescription queries effectively.
• Conduct medicines reconciliation for routine discharges.
• Conduct safety audits and manage QOF data.

Skills

Attention to detail

Analytical thinking

Excellent communication skills

Resource management

Understanding of healthcare policy

Education

BTEC/NVQ level 3 in pharmaceutical sciences

Current GPhC registration

Completion of CPPE Primary care pharmacy education pathway

Job description

Are you aforward-thinking Pharmacy Technician looking to shape a new model of care?

Invicta HealthCIC is launching a pioneering Centralised Pharmacy Team to transform how wemanage medicines across our East Kent practices. We are looking for a skilled,organised, and proactive Pharmacy Technician to be a founding member of thisservice.

The Opportunity

This is not atraditional practice-based role. You will be the at the centre of our pharmacyoperations, working to develop a dedicated central hub to drive efficiency andsafety at scale.

By takingownership of core administrative and technical function such as dischargereconciliation, prescription queries, and safety audits you will directlyrelease capacity for our practice-level teams to focus on face-to-face patientcare. This is your chance to use your expertise to build a robust, resilientservice that makes a tangible difference to GP workload and patient safety.

Main duties of the job

This is an exciting opportunity to act as a foundational member of apioneering centralised pharmacy team supporting medicines optimisation acrossInvicta Health CIC practices in East Kent. As a Centralised PharmacyTechnician, you will play a vital role in establishing a new model of caredesigned to improve efficiency, patient safety, and the quality of medicinesmanagement.

Working as part of a dynamic, centralised "hub," you will provide systematic support across the Invicta GP practices. Your core focus will be on relieving clinical workload at the practice level by managing prescription queries, discharge medicines reconciliation, QOF data management, and medicines safety audits remotely.

You will work within a supportive environment that values "Strivingfor Excellence" and "Working Together," receiving clinicalsupervision from an experienced Clinical Pharmacist. This role offerssignificant opportunities for professional development and the chance to shapeinnovative service delivery within a forward-thinking Community InterestCompany at the forefront of primary care.

About us

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

Values-Led Culture: We believe in being "Honest & Fair" and "Working Together" to support our staff and patients.

Professional Development: You will receive dedicated clinical supervision from a Senior Clinical Pharmacist and support to undertake the CPPE Primary Care Pharmacy Education Pathway (if not already completed).

What perks can we offer you?

• Learning and Development opportunities
• Progression opportunities
• Competitive annual leave entitlement
• Incremental pay progression
• Approved blue light card provider
• Salary Sacrifice Schemes
• Company Car Lease Scheme
• Employee Assistance Programme

Job responsibilities

Main Responsibilities

Thiswill be a developing role and will include, but is not limited to, thefollowing responsibilities:

PrescriptionQuery Management

Act as theprimary centralised point of contact for prescription queries from patients,community pharmacies, and healthcare professionals.

Triage querieseffectively based on clinical urgency and complexity, resolving routinetechnical issues independently within scope of competence.

Review patientmonitoring compliance (e.g., blood tests, BP readings) prior to processingrepeat prescription requests.

Maintain acomprehensive query log, ensuring 95% of queries are responded to within 24hours to maintain service continuity.

Escalate complexclinical concerns or urgent safety issues to the Clinical Pharmacist or Duty GPin line with agreed protocols.

Monitor thecentralised Docman workflow daily for incoming hospital discharge summaries andclinic letters.

Conduct initialtriage of discharge summaries, prioritising based on clinical urgency.

Perform accuratemedicines reconciliation for routine discharges, updating patient records withmedication changes (starts, stops, dosage amendments) under the supervision ofthe Clinical Pharmacist.

Identify and flagpotential duplicate therapies, drug interactions, or prescribing errors.

Coordinatenecessary follow-up actions, such as booking blood test appointments for newmedication monitoring.

Liaise withpatients to explain medication changes and ensure understanding, improvingadherence and safety.

RepeatPrescription Processing

Process repeatprescription requests for high-risk medicines in accordance with the practicesrepeat prescribing policy.

Verify that allnecessary monitoring (e.g., blood results) is up to date and has been reviewedby a clinician.

Prepareprescriptions for final clinical sign-off by the Clinical Pharmacist or GP.

Proactivelycoordinate monitoring appointments for patients with overdue tests, issuingshort-term supplies where appropriate to ensure continuity of care.

Ensure a 72-hourturnaround time for all repeat prescription requests processed by the centralteam.

QOF DataManagement

Support in themonthly running of Quality and Outcomes Framework (QOF) searches formedicines-related indicators.

Generate andvalidate recall lists for patients requiring medication reviews or chronicdisease monitoring.

Cross-referencerecall lists with overdue blood tests to coordinate appointments efficiently,minimising patient attendance.

Update clinicalsystems and monitoring databases with scheduled tests and outcomes to ensureaccurate data capture.

Track QOFachievement progress against organisational trajectories and distributeactionable recall lists to practice administrative teams.

Generate eligiblepatient lists for Enhanced Services (e.g., flu vaccinations, NHS Health Checks,DOAC monitoring).

Support practicereception teams with appointment coordination to maximise service uptake.

Perform accuratedata entry for services delivered (e.g., DOAC monitoring review) and generateprogress reports for the management team.

Coordinatefollow-up actions, such as medication initiation protocols following NHS HealthChecks.

MedicinesSafety Audits

Conductsystematic, organisation-wide searches to identify patients affected by MHRAalerts or high-risk drug safety protocols.

Collect andanalyse audit data regarding monitoring compliance and medication reviews.

Identify patientsrequiring immediate intervention (e.g., overdue monitoring, abnormal results)and expedite appropriately.

Contact patientsto arrange overdue monitoring appointments and track the completion of auditactions.

Contribute to thepreparation of audit reports and support quality improvement initiatives toenhance prescribing safety.

DocmanWorkflow Management

Monitor thecentralised Docman workflow daily for all pharmacy-related correspondence.

Triage andallocate items based on urgency, processing routine administrative itemsindependently.

Route complexclinical items to the Clinical Pharmacist for review.

Supervision

Support insupervision of the daily workload of the Prescription Clerks.

Undertake staff1:1, appraisals, and report any concerns to the Centralised Team Lead.

To mentor,supervise and develop new and existing staff, ensuring participation inrequired training.

Promote InvictaHealth organisational values and behaviour and ensure the Prescription Clerkswork toward these and adhere to all policies and procedures.

Manage futureCentralised Prescription Clerk roles daily and ensure cover in place for annualleave and sickness.

General Duties

To workcollaboratively and professionally with colleagues across Invicta Health,building and maintaining relationships.

To contribute tothe development of services, including processes, templates and principles.

To ensure that strict confidentiality is observed at all times,especially when dealing with personal information.

To take part in any statutory and mandatory training or other trainingand development programmes as requested.

Any other reasonable duties as directed by your line manager.

Due to the changing nature of Invicta Health, job descriptions willevolve and are therefore subject to periodic review.

Person Specification

Qualifications

• Current GPhC registration
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences.
• Completion of the CPPE Primary care pharmacy education pathway (PCPEP)

Key Skills

• Understand the aims of current healthcare policy and appreciate the implications of this for Clinical Pharmacy in General Practice pilot sites
• Able to analyse and interpret prescribing data
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Able to effectively manage allocated resources
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
• Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
• Influencing and negotiating skills
• An excellent understanding of data protection and confidentiality issues

Experience

• Relevant advanced theoretical and practical knowledge of general practice and evidence- based medicine.
• Knowledge of the principles of medicines optimisation.
• An appreciation of the NHS agenda and government targets.
• Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the organisation(s).
• Awareness of GP budget- management and funding systems to enable GP clinical pharmacist services to assist delivery of Federation and NHS priorities and requirements for financial balance and quality.
• Good clinical pharmacy knowledge including terminology.
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing.
• Knowledge and understanding of pharmacy law and ethics and current legislation.
• Experience within general practice, particularly working at a PCN/Hub level.

Personal Attributes

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a stakeholder focused response
• Continued commitment to improve skills and ability in new areas of work
• Able to undertake the demands of the post with reasonable adjustments if required
• Independently mobile to be able to work across several sites and travel to meet with stakeholders
• Self-motivated, able to work both independently and collaboratively and possess excellent communication and clinical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,371.58 to £36,879.50 a yearDepending on experience