Service Manager- UEC Worthing

University Hospitals Sussex NHS Foundation Trust (279); Worthing; On-site; GBP 47,000 - 55,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Service Manager in Worthing to enhance its Urgent and Emergency Care Directorate. The successful candidate will lead operational management, ensuring timely support and coordination while improving administrative services. This pivotal role demands a degree or equivalent experience, alongside proven success in managing change within the NHS. Offering a salary of £47,810 to £54,710 per year, this position includes responsibility for leading a dedicated team and driving performance improvements.

Qualifications

• Educated to degree level or equivalent.
• Experience in urgent and emergency care within the NHS.
• Experience managing people and complex schedules.

Responsibilities

• Support operational management of UEC services.
• Lead and develop administrative services for the Directorate.
• Resolve barriers to patient flow in collaboration with clinical leads.

Skills

Leadership in service change

Data interpretation and reporting

Conflict management

Excellent communication skills

Organizational skills

Education

Degree or equivalent professional experience

Project Management Qualification

Tools

IT systems experience

Job description

University Hospitals Sussex NHS Foundation Trust (279)

Service Manager - UEC Worthing

The closing date is 28 December 2025

An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at Worthing Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.

This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co‑ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required.

This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. Sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds, and any role‑specific criteria.

Main duties of the job

The post holder will be directly responsible for supporting and co‑coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day‑to‑day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Job responsibilities

The post holder will be directly responsible for supporting and co‑coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day‑to‑day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.

• Take a proactive lead in the day‑to‑day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
• Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
• To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalation of information enabling the delivery of the Trusts strategy and objectives.
• Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced

Person Specification

Experience/Qualifications

• Educated to degree level or equivalent professional experience
• Experience of working in urgent and emergency care in an NHS organisation
• Experience of managing people
• Experience of IT systems
• Experience of training and coaching staff
• Project Management Qualification
• Knowledge of NHS national targets including RTT and elective pathways
• Experiencing managing rotas and complex schedules

Skills

• Demonstrable previous success in leading and delivering service change and performance initiatives
• Evidence of the ability to source, interpret and report on highly complex data
• Evidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
• Ability to work as part of a team and/or independently across departmental, organisational and professional boundaries
• Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
• Conflict management, influencing and negotiation skills
• Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
• Excellent organisational skills and attention to detail
• Ability to prioritise workload and work to deadlines

People Management and Development

• Highly developed communication and negotiating skills
• To manage difficult situations including challenging behaviour: To be able to communicate effectively in writing, verbally complex information

Strategic

• Demonstrable previous success in leading and delivering change and performance initiatives
• Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
• Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Sussex NHS Foundation Trust (279)

£47,810 to £54,710 a year per annum, pro rata