Head Of Organisational Delivery

Red Snapper Recruitment Limited; City Of London; Hybrid; GBP 47,000 - 55,000; Full time

Job summary

A leading charity recruitment agency is seeking a Head of Organisational Delivery in London. This senior role involves overseeing organisational performance and service delivery while managing key staff and improving operational systems. The ideal candidate should have a strong background in organisational operations and contract management, possess excellent communication skills, and be solutions-focused. This position offers opportunity to make measurable impact on charity operations through strategic oversight and team collaboration. Hybrid working considered after initial months.

Qualifications

• Strong background in organisational operations or contract delivery management.
• Experience managing or supporting senior staff.
• Confident managing organisational reporting cycles and deadlines.

Responsibilities

• Provide oversight across service delivery and organisational performance.
• Line manage the Services Manager and support service delivery.
• Lead on KPIs, milestones, reporting cycles, and risk management.
• Manage organisational systems and operational frameworks.

Skills

Organisational operations management

Contract management

Excellent communication skills

Financial awareness

Project management

Job description

Head of Organisational Delivery

Location: London – Vauxhall (on-site for first 3 months, hybrid considered afterwards)

Salary: £47,342

Hours: Full time

Contract: Fixed Term until 1st May 2026

Start Date: ASAP

Are you an experienced and solutions‑focused operational leader looking for a role where you can make a measurable impact? We are seeking a proactive Head of Organisational Delivery to oversee organisational systems, performance, and contract delivery across a busy, mission‑led charity environment.

This is a senior, hands‑on role working directly with the CEO, providing full oversight of organisational processes, infrastructure, compliance, and reporting requirements. You will ensure that services are equipped to deliver high‑quality support across multiple contracts and that organisational performance remains strong, consistent, and aligned with strategic priorities.

Key Responsibilities

• Provide senior oversight across service delivery and organisational performance
• Line manage the Services Manager and support high‑quality delivery across contracts
• Lead on organisational KPIs, milestones, reporting cycles, and risk management
• Drive cross‑organisational projects to improve systems, processes, and practice
• Coordinate timelines, actions, and implementation across teams
• Oversee contract and grant delivery, ensuring KPIs and commissioner expectations are met
• Lead performance monitoring, data analysis, and reporting
• Manage organisational systems, tools, infrastructure, and operational frameworks
• Ensure policies, procedures, and governance processes are robust and effectively implemented
• Act as senior contact for commissioners, funders, and external partners
• Oversee organisational compliance, GDPR, information governance, and audit readiness

About You

Essential experience

• Strong background in organisational operations, contract/delivery management, or charity/public service oversight
• Experience managing or supporting senior staff
• Confident managing organisational reporting cycles and deadlines
• Financial awareness, with experience in grant or contract reporting
• Proven ability to implement organisational improvements or systems
• Excellent communication skills, able to build strong relationships with commissioners and partners
• Highly organised, calm, and solutions‑focused with strong follow‑through
• Ability to work full‑time on‑site

Desirable experience

• Knowledge of VAWG, criminal justice, safeguarding, or stalking related services
• Experience working within a small charity
• Experience leading organisational change or embedding new systems

Personal Attributes

• Driven by impact and committed to improving outcomes for vulnerable people
• Collaborative, supportive, and constructive in approach
• Pragmatic problem solver with a logical mindset
• Inclusive, respectful, and empathetic
• Self‑motivated, dependable, and adaptable
• Positive, proactive and delivery‑focused