Service Client jobs in United Kingdom

Summary:

We have a great opportunity to join our UK Construction team as an Account Executive. You do not need construction insurance experience and we welcome candidates with insurance experience from other business areas such as property and casualty.

You’ll work within WTW’s dedicated placing team, administering and arranging construction related insurances. You will need to develop a full understanding of the client’s business, requirements and the services WTW provides, having the ability to work with a minimum level of supervision and being willing to undertake additional associated responsibilities within the WTW team as required.

The Role:

Day to day client service, addressing requests and queries from the client, insurers and other third parties, including:

o Advice on cover
o Contract reviews
o Placement of cover under the client’s global programmes
o Negotiation and arrangement of local policies as required
o Issuance of evidence(s) of insurance as required
o Ongoing servicing following placement

• Provision of technical, industry and subject matter expertise where required
• Understanding the client’s business and risk management needs and delivering them through the provision of ongoing service
• Understanding the client’s insurance programmes and utilising them in accordance with the client’s insurance and risk management philosophy
• Maintenance of information on the client database
• Application of technical and client knowledge to preparation of documentation required to renew/place business within London and overseas markets (including MRCs, endorsements, etc.)
• Preparation of market presentations/underwriting submissions as required
• Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs
• Negotiation of terms and cover alterations with insurers and presentation to the client
• Completion of reports as required – applying both technical and bespoke client knowledge
• Completion of summaries of insurance for all interested parties (client/network) – applying both technical and client knowledge
• Attendance at key client and market meetings
• Working with clients, insurers and overseas network to address and resolve technical and other issues
• Liaison with other divisions/offices of WTW to access specialist expertise and provide local servicing where needed

The Requirements:

• Construction insurance experience
• Technical knowledge of insurance
• Strong interpersonal and communication skills with the ability to build relationships with the client and insurers and maintain strong relationships.
• Able to deal professionally with internal and external contacts, able to represent the Business Unit and the wider WTW Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of direct client service.
• Ability to analyse situations and provide recommendations to identify optimum solutions for clients
• Good understanding of the processes that support the operating model and strategy for the Business Unit and WTW Great Britain overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of IT systems (as a minimum Microsoft Office)
• Intermediate knowledge of data analysis
• Good presentation skills
• Working knowledge of the construction industry
• Preferably educated to a degree level
• Preferably with professional qualifications of ACII or similar

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.