Client Service Co-ordinator

TribePost Ltd; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A legal training provider is looking for a Client Service Co-ordinator to support clients and trainers in a hybrid role in London. The successful candidate will manage training events, liaise with various stakeholders, and ensure exceptional service delivery. Strong communication and organizational skills are essential, alongside a background in administration. This role offers a fixed-term contract of 12 months with hybrid working and various employee benefits.

Benefits

Hybrid Working

Life Assurance

Additional Holiday Purchase

Subsidised Gym Memberships

Cycle to Work Scheme

Discount Vouchers

Access to Wellbeing Resources

Qualifications

• Experience in training, events, or coordination roles is considered an advantage.
• Solid computer skills, especially in Word, Excel, and PowerPoint.
• You have great communication and customer service skills.

Responsibilities

• Support day-to-day administration of training courses and events.
• Build strong working relationships with clients and internal teams.
• Ensure trainers have everything they need for training logistics.

Skills

Administration background

Communication skills

Attention to detail

Customer service skills

Collaboration

Advanced English

Tools

Word

Excel

PowerPoint

Job description

Overview

Bond Solon are recruiting for a Client Service Co-ordinator. Check it out now!

Location: Hybrid – London
Salary: Up to £28k
Contract Type: Fixed Term Contract, 12 months
What We Can Offer You: Hybrid Working, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers, and Access to Wellbeing Resources!

Why do we want you?

At Bond Solon (part of Wilmington plc) we’re proud to help professionals navigate the legal world through our award winning training solutions! And behind every successful course is someone who keeps the details on track and the clients supported. That could be you.

As our Client Service Coordinator, you’ll spend your 12 month FTC supporting clients, trainers and colleagues across a mix of events and programmes to make sure everything runs smoothly from start to finish.

If you’re the kind of person who loves helping people and bringing order to the chaos, we’d love to hear from you!

Please note: To complete your application, you will be redirected to Wilmington plc’s career site.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked ‘apply’!

As our Client Services Coordinator, you’ll play a vital role in maintaining the smooth operation of Bond Solon’s training events, ensuring high-quality service delivery to clients, and facilitating communication between various stakeholders.

Responsibilities

• Supporting the day-to-day administration of our training courses and events.
• Building strong working relationships with clients, trainers, and internal teams.
• Speaking with clients to confirm the details of their in-house training sessions.
• Ensuring trainers have everything they need, from documentation to venue or virtual platform details.
• Working closely with our venue teams to finalise delegate numbers, room setups, and any specific requirements.
• Troubleshooting virtual platform issues if they pop up.
• Liaising with accreditation bodies to ensure our qualifications meet required standards.
• Ordering course materials and checking they arrive on time.
• Handling queries from clients and colleagues with professionalism and confidence.
• Managing feedback forms and links to help us keep improving what we do.
• Providing cover for team members when needed.

What’s the Best Thing About This Role?

You’ll be right at the centre of everything we deliver. This is a great opportunity to get hands on experience in a fast moving training environment, build relationships with a wide mix of people, and learn how a leading legal training provider operates behind the scenes.

What’s the Most Challenging Thing About This Role?

There’s a lot happening at once – multiple events, different clients, and the occasional last minute curveball. You’ll need to stay organised, keep calm under pressure, and be ready to adapt quickly when plans change.

To be successful in this role, you must have:

• A background in administration, with experience in training, events or coordination roles considered an advantage.
• Solid computer skills, especially in Word, Excel, and PowerPoint.
• Great communication and customer service skills – You’re confident speaking with clients and colleagues and enjoy helping people.
• Strong attention to detail – You spot the small things and aim to get it right first time.
• A collaborative approach.
• Advanced English skills, both written and spoken.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About us

For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for variety, innovation and purpose, you’ll find them all and more here.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way – providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference. Click on ‘APPLY’ today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

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