Client Advisor

AMIRI; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in Greater London is seeking a Client Advisor to deliver exceptional client service and achieve sales goals. The role requires strong communication skills, a results-driven mindset, and the ability to build lasting relationships with clients. Candidates should have at least 2 years of retail experience, a passion for fashion, and flexibility in availability. The position involves both in-store and digital client engagement, making it essential to maintain high operational standards.

Qualifications

• Minimum 2+ years of experience in retail sales or client service in a luxury environment.
• Proven ability to build and manage meaningful client relationships.
• Strong attention to detail and accuracy.

Responsibilities

• Drive and exceed individual sales targets through a client-centric approach.
• Deliver a seamless client experience via in-store and digital communication.
• Build and maintain strong local and international client relationships.

Skills

Client relationship management

Retail sales

Communication

Attention to detail

Problem-solving

Tools

Retail systems

POS systems

Job description

The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expertproduct knowledge and selling techniques, as well as understanding luxury boutique operating experiences.

Responsibilities

• Drive and exceed individual sales targets and key performance indicators through a client-centric and results-driven approach.
• Bring a consistently positive, collaborative, and team-first mindset, contributing to a high-performing store culture.
• Deliver a seamless, elevated client experience across all touchpoints— in-store, by phone, and through digital communication.
• Act as a trusted style and product expert, engaging clients through storytelling, craftsmanship knowledge, and brand narrative.
• Build, maintain, and continuously grow a strong local and international client network, nurturing long-term relationships and loyalty.
• Collaborate closely with store leadership and corporate teams to proactively resolve client needs and support overall business objectives.
• Support floor excellence by contributing to merchandising, visual presentation, floor moves, and store standards in alignment with brand guidelines.
• Ensure flawless execution of product handling, including preparation, packaging, and presentation of merchandise.
• Uphold operational excellence by participating in inventory counts, stock management, and asset protection in compliance with company procedures.

Requirements

• Minimum 2+ years of experience in retail sales and/or client service within a luxury or premium consumer goods environment.
• Proven ability to build, manage, and grow meaningful client relationships, including an established client portfolio, through strong communication, organization, and consistent follow-through.
• Results-driven mindset with a genuine passion for fashion, creativity, and the AMIRI brand.
• Consistently deliver an exceptional client experience across all touchpoints, including in-store, written, and verbal communication.
• Strong attention to detail and accuracy in handling transactions and client-related activities.
• Ability to prioritize effectively and thrive in a fast-paced, dynamic retail environment.
• Flexible availability to work scheduled shifts, including evenings, weekends, and holidays, as required.
• Comfortable using retail systems and tools, including POS, phones, and computer-based applications.
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
• Committed to upholding company policies, procedures, and operational standards at all times.