Service Adviser jobs in United Kingdom
Customer Service Advisor
RH Recruiting Limited
Connect with headhunters to apply for similar jobsCustomer Service Advisor
Job summary
A leading kitchen retailer in the UK is seeking passionate individuals to join their customer service team. Responsibilities include addressing customer queries, ensuring high levels of satisfaction, and contributing to a positive experience. The ideal candidate should possess strong communication skills and be eager to develop professionally. This position offers a range of benefits including life insurance, a personalized progression plan, and employee discounts.
Benefits
Qualifications
- Confident and engaging communicator with strong people skills.
- Ability to learn and navigate multiple systems efficiently.
- Eager to develop customer service expertise and skills.
Responsibilities
- Respond to customer queries across various channels.
- Take ownership of customer interactions from start to finish.
- Ensure memorable experiences that inspire loyalty.
Skills
- Be the problem-solver our customers rave about - respond to queries across multiple channels with speed, confidence, and care.
- Own every interaction - take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
- Deliver wow moments - go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
- Lead with empathy and professionalism - handle every conversation with understanding, respect, and a solutions-first mindset.
- Spot opportunities for improvement - identify processes that could be better and share feedback to help us raise the bar for service.
- Partner with our Approved Installers - provide seamless support that helps them deliver an exceptional experience for our customers.
- Think smart, act fast - make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.
- A natural communicator - confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
- Tech-savvy and adaptable - comfortable working across multiple systems with strong computer skills to keep things running smoothly.
- Eager to grow - driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
- Customer-obsessed - passionate about making a real difference and committed to delivering outstanding experiences every time.
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don't just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you'll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.
- Life insurance after 2 years' service
- Access to Benenden health and discount platform after 1 year of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Employee discounts
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye care vouchers
- Refer a Friend Scheme
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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