Customer Service Advisor

CONNELLS GROUP; Norwich; On-site; GBP 18,000 - 25,000; Full time

Job summary

Connells Group, a leading property services provider in the UK, is looking for a full-time Customer Service Advisor in Norwich. The role involves managing property maintenance, ensuring exceptional service for tenants and landlords, and performing administrative tasks. Candidates should have strong IT, numerical, and communication skills, and be able to thrive in a fast-paced environment. The position offers opportunities for career progression and industry training.

Benefits

20 days annual leave plus birthday leave

Support for ARLA – NFOPP qualifications

Industry-leading training and development

Team Incentives

Qualifications

• Strong IT skills including MS Office and email systems.
• Excellent numeracy and literacy capabilities.
• Ability to communicate professionally and build relationships.

Responsibilities

• Managing a portfolio of properties regarding maintenance and repairs.
• Providing exceptional customer service.
• Coordinating maintenance issues and contractor relations.

Skills

Strong IT skills

Excellent numeracy

Excellent literacy

Professional communication

Organizational skills

Ability to work under pressure

Tools

MS Office

Email systems

Job description

Customer Service Advisor

Location - Norwich, NR3
Days & Hours - Monday to Friday, 37.5 hours a per a week ( Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)

Employment Type - Full-time, permanent

Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Duties and Responsibilities of a Customer Service Advisor:

• Managing your own portfolio of properties regarding maintenance and repairs etc.
• Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
• Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
• Being the point of contact for any maintenance issues for your portfolio of properties.
• Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
• Gaining authorisation for works to be carried out.
• Liaising with contractors for timescale and cost of repairs etc.
• Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
• Recording all actions thoroughly and accurately to leave a paper trail of all communications.
• Responsible for all associated administration tasks to support the property management function.
• Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
• Co-ordinate and arrange relevant statutory safety checks.

Skills and Attributes of a Customer Service Advisor:

• Strong IT skills (MS Office, internet, email systems)
• Excellent numeracy and literacy capabilities
• The ability to communicate professionally and build long-lasting relationships is
• A highly organised and structured approach to work
• Able to work in a fast-paced, demanding environment

Why work for Connells Group?

• 20 days annual leave (increases with length of service) plus birthday leave
• Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
• Industry-leading training and development
• Team Incentives

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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