Customer Service Advisor

Meridian Business Support; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic customer support firm in Plymouth is searching for a proactive Customer Service Advisor. You will be the first point of contact for retail partners, handling inbound calls, processing orders, and resolving queries. The ideal candidate thrives in a fast-paced environment and possesses excellent communication skills. Join a team that values outstanding customer service and offers a permanent, full-time position.

Qualifications

• Proactive and detail-oriented with a passion for customer service.
• Previous experience in a customer service or call centre environment is desirable.
• Experience working in a fast-paced setting is preferable.

Responsibilities

• Answer inbound calls regarding orders and general inquiries.
• Process customer orders and issue invoices.
• Manage and resolve customer complaints professionally.

Skills

Strong verbal and written communication skills

Highly organised with excellent time management

Confident using Microsoft Office

Job description

Are you passionate about delivering outstanding customer service?
We're looking for a proactive, detail-oriented Customer Service Advisor.If you thrive in a fast-paced environment, enjoy solving problems, and take pride in building strong relationships with customers, we’d love to hear from you.
The Role As a key member of the Customer Services team, you’ll be the first point of contact for retail partners—handling inbound calls, processing orders, and resolving queries efficiently and professionally. You'll collaborate closely with internal teams and external distribution partners to ensure exceptional service is always delivered.Responsibilities
Answer inbound calls regarding orders and general enquiries
Process customer orders
Issue invoices, order acknowledgements, and manage admin tasks
Liaise with warehouse and distribution teams to ensure timely delivery
Manage and resolve customer complaints with professionalism and accuracy
Maintain up-to-date customer records
Support the field-based sales teams
Adhere to company policies and proceduresCritical Qualities
Strong verbal and written communication skills
Highly organised with excellent time management
Confident using Microsoft OfficeDesirable Skills
Previous experience in a customer service or call centre environment
Experience working in a fast-paced setting
Familiarity with CRM systemsApply today and bring your customer service passion to a team that cares.
(url removed)

Job Info

Job Title:

Customer Service Advisor

Company:

Meridian Business Support

Location:

Posted:

Aug 1st 2025

Closes:

Sep 1st 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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