Apprentice Customer Service Advisor

Ee; Treharris; On-site; GBP 21,000 - 25,000; Full time

Job summary

A well-known telecommunications company is looking for individuals to join their team as customer service apprentices. In this role, you will assist customers and work towards a Level 2 NVQ in Customer Service. The position offers an hourly rate of £11.09 and a comprehensive benefits package, including opportunities for career advancement and discounts on products.

Benefits

Discounts on EE & BT products

Optional Private Healthcare and Dental

25 days holiday plus options

Volunteering days

Gym membership discounts

Qualifications

• Passionate about helping customers and providing exceptional service.
• Willingness to learn and grow within the customer service field.
• Ability to work collaboratively within a team.

Responsibilities

• Support customers by providing guidance and information.
• Complete the Level 2 NVQ in Customer Service framework.
• Represent the company values and provide personalized service.

Skills

Customer service skills

Communication

Teamwork

Education

Level 2 NVQ in Customer Service

Job description

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so lets keep it simple. Would you love working in customer service? Do you wantunlimitedearningpotentialwith a super simple,uncappedbonus scheme?

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be thebackboneof our business by supporting and being there for our customers. Working inCustomer Service, your job will be to show our existing customers why theEE familyis the right one for them.

We are more than ateamat EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto ourAspireprogramme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

OurAspireprogramme is just one example of how we can help you move yourcareerforwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For?

We believe in a completelypersonalenvironment, where you’re treated like you want to be treated. We’recommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• Agreatstarting salary of£21,620, plusincentivesthroughout the year

• OurSmart working modelwhich supports you to create aflexible workingroutine that works for you

• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year

• Brandnewsites! We are currently refurbing all our contact centres to make themstate of the artand a great place to work

• Volunteering days, so you cangive backto your local community

• Optional Private Healthcare and Dental, foryouand thefamily

• A share scheme where you caninvestin the company at adiscountedrate

• 25 days holidaywith the option to buy more

• Optional Pension scheme toprotectyourfuture

• Critical Illnesscover

• Gym membershipdiscounts

• Discountsoff attractions for thefamilyall year round

The smaller bits like;freeparking on our sites,freetea and coffee, and even aconcierge

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!