Customer Service Advisor

wren kitchens; Barton-upon-Humber; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading kitchen retailer in the UK is seeking passionate individuals to join their customer service team. Responsibilities include addressing customer queries, ensuring high levels of satisfaction, and contributing to a positive experience. The ideal candidate should possess strong communication skills and be eager to develop professionally. This position offers a range of benefits including life insurance, a personalized progression plan, and employee discounts.

Benefits

Life insurance after 2 years' service

Access to health and discount platform after 1 year

Personalized progression plan

Individual training budget

Employee discounts

Eye care vouchers

Refer a Friend Scheme

Qualifications

• Confident and engaging communicator with strong people skills.
• Ability to learn and navigate multiple systems efficiently.
• Eager to develop customer service expertise and skills.

Responsibilities

• Respond to customer queries across various channels.
• Take ownership of customer interactions from start to finish.
• Ensure memorable experiences that inspire loyalty.

Skills

Problem-solving

Customer communication

Empathy

Tech-savvy

Adaptability

Job description

Responsibilities

• Be the problem-solver our customers rave about - respond to queries across multiple channels with speed, confidence, and care.
• Own every interaction - take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
• Deliver wow moments - go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
• Lead with empathy and professionalism - handle every conversation with understanding, respect, and a solutions-first mindset.
• Spot opportunities for improvement - identify processes that could be better and share feedback to help us raise the bar for service.
• Partner with our Approved Installers - provide seamless support that helps them deliver an exceptional experience for our customers.
• Think smart, act fast - make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.
• A natural communicator - confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
• Tech-savvy and adaptable - comfortable working across multiple systems with strong computer skills to keep things running smoothly.
• Eager to grow - driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
• Customer-obsessed - passionate about making a real difference and committed to delivering outstanding experiences every time.

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don't just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!

If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you'll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.

Benefits

• Life insurance after 2 years' service
• Access to Benenden health and discount platform after 1 year of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• Employee discounts
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye care vouchers
• Refer a Friend Scheme