Customer Service Advisor

RH Recruiting Limited; Barton-upon-Humber; On-site; GBP 25,000 - 30,000; Full time

Job summary

An award-winning company seeks a Customer Service Advisor in Barton-upon-Humber. The role requires delivering exceptional customer service with no weekend or evening shifts, offering a salary of £25,747 plus quarterly bonuses. Successful candidates will possess strong communication skills and have previous customer service experience, enjoying numerous benefits including training, a gym, and career progression opportunities.

Benefits

Access to health & discount platform

Individual training

EE discount

Free onsite gym

Free onsite parking

Complimentary refreshments throughout the day

Paid lunch breaks

Qualifications

• Experience in customer service (call centres, retail, hospitality, etc.) is required.
• Must have experience working to targets.
• Excellent communication skills, both written and verbal.

Responsibilities

• Handle customer enquiries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Proactively resolve customer queries and handle complaints.

Skills

Communication Skills

IT Literacy

Organizational Skills

Job description

Salary/Rate: £25,747 per year + quarterly bonuses

We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.

Customer Service Advisor - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent

Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options.

Working as a Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.

This position is purely a customer service role with no sales element.

You will receive a fantastic benefit package including:

• Access to health & discount platform after 1 year of service
• Individual training
• EE discount
• Staff Discount (after 1 year service)
• Free onsite gym (available 24/7)
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised canteens
• Fantastic progression opportunities with real success stories
• Customer Service Employee of the Month awards

A Customer Service Advisor will be required to:

• Handle customer enquiries and provide appropriate solutions and recommendations
• Maintain accurate records of customer interactions
• Follow up with customers to ensure their needs are met
• Liaising with showrooms
• Proactively resolving customer queries
• Building and maintaining relationships
• Identify and escalate issues to appropriate team members as requited
• Handling any complaints or issues
• Continually striving to improve customer satisfaction and retention

What makes a good Customer Service Advisor?

• Must be able to commute to Barton-upon-Humber daily
• Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
• Must have experience working to targets
• Excellent communication skills, both written and verbal
• IT Literate and proficient in Microsoft
• Strong organisational skills

The Company

• Constantly expanding and recently expanded into a new industry both in UK and overseas
• Award winning company who have been awarded National Retailer of the Year three years running
• Won awards for candidate training and onboarding
• Fantastic training and progression opportunities providing you with all the knowledge and tools you will need to succeed
• No two days are the same!

Does this sound like your next role?

If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!

If calling the office, please ask for Jess Patterson.

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