Customer Service Advisor

Tate; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading private bank is looking for a Customer Service Advisor for a 6-month contract based in Bradford City Centre. The role involves handling inbound calls, supporting banking transactions, and providing excellent customer service. Ideal candidates will have previous banking and call center experience, strong communication skills, and a proactive mindset. Working hours are Monday to Friday, including alternate Saturdays.

Qualifications

• Previous experience in banking is essential.
• Confident managing high volumes of calls.
• Strong communication skills and natural ability to resolve.

Responsibilities

• Handling inbound calls from various customers.
• Supporting day-to-day banking transactions.
• Improving customer experience in the call center.

Skills

Banking experience

Call center experience

Communication skills

Proactive mindset

Job description

Customer Service Advisor

6 month contract

£140 per day

Bradford City Centre - 3 days on site a week

Are you passionate about delivering exceptional customer service in a professional banking environment? We're recruiting for a leading private bank that offers tailored services to personal, business, and specialist clients. Known for its commitment to excellence and discretion, this institution is looking for talented individuals to join its inbound contact centre team.

This is your chance to be part of a team that values precision, empathy, and customer satisfaction, where every call is an opportunity to leave customers with an experience that is second to none.

What you'll be doing:

Handling inbound calls from a diverse range of customers with professionalism and care
Supporting day-to-day banking transactions and resolving queries efficiently
Using multiple systems to ensure accurate account updates and secure handling of information
Spotting opportunities to improve the customer experience and contribute to service excellence

What you'll bring:

Previous experience in banking is essential, you'll need to understand financial products and customer expectations
Call centre experience is also essential, you'll be confident managing high volumes of calls with empathy and clarity
Strong communication skills and a natural ability to listen, question, and resolve
Confidence navigating multiple systems and managing your workload effectively
A proactive mindset with a desire to grow and develop your skills

Working Hours:

Working hours are Monday to Friday (8am-6pm) including working every other Saturday (9am-2pm)

If you're ready to bring your banking and call centre experience to a role where you'll be appreciated and challenged, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Job Info

Job Title:

Customer Service Advisor

Company:

Tate

Location:

Leeds, West Yorkshire

Posted:

Aug 5th 2025

Closes:

Sep 5th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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