Customer Service Advisor

Tate; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A well-known Financial Services company is seeking a Customer Service Advisor in Leeds for a 6-month contract. You'll support vulnerable customers, delivering empathetic support while developing knowledge of fraud and scams. The role offers hybrid working and competitive pay. Ideal candidates will have experience in a contact centre and exceptional communication skills.

Qualifications

• Experience of working within a contact centre, preferably in Financial Services.
• Exceptional listening and communication skills essential.
• Strong teamwork ethic and motivation to assist customers.

Responsibilities

• Support clients’ customers during vulnerable moments.
• Champion customer experience tailored to needs.
• Develop knowledge of fraud and scams.

Skills

Customer empathy

Communication skills

Teamwork

Resilience

Flexibility

Job description

Overview

Customer Service Advisor – Bradford – 6 month Contract – £157 per day

Join a specialist Fraud and Scams department within a well-known Financial Services company, supporting vulnerable customers daily. Full training provided to investigate issues and secure positive outcomes while delivering support.

Responsibilities

• Support our clients’ customers during vulnerable moments, providing empathy and building rapport.
• Show personal resilience in the face of challenging customer situations to deliver great outcomes.
• Champion customer experience with a personal touch tailored to customer needs, showing empathy and understanding.
• Develop knowledge of the latest fraud and scams and share knowledge for continuous development.

Details

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working: 3 days in the office
• Office based in Bradford City Centre
• Working 9:30am – 6:00pm
• Working every other Saturday, 9:30am – 18:00pm with a day off in lieu
• Start date: 17th November

What we ask from you

• Experience of working within a contact centre; experience in Financial Services is highly desirable
• Exceptional listening and communication skills with the ability to show empathy
• Strong teamwork ethic and highly motivated
• Desire to go above and beyond for customers
• Flexible, can-do approach; ability to grow, adapt and change with business needs

What next?

If you are interested in this position, please apply today. If suitable, one of our Client Services Managers will contact you to discuss your application. Please note the start date is Monday 17th November. DBS check/compliance checks will be conducted.

Company & Equal Opportunity

Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to equal opportunities. If adjustments are needed during the application or interview process, please let us know. Your comfort and accessibility are our priority. You may share your preferred pronouns in your application.

Job Info

Job Title: Customer Service Advisor

Company: Tate

Location: Leeds, West Yorkshire

Posted: Sep 24th 2025

Closes: Oct 25th 2025

Sector: Customer Services

Contract: Temporary

Hours: Full Time

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