Land Rover Service Advisor

Listers; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prominent automotive dealership in the UK is seeking a Service Advisor to enhance customer satisfaction and manage departmental workflow. You will be the first point of contact for customers, ensuring seamless service from vehicle drop-off to handover. Strong customer service skills and the ability to work in a team are essential. Full training is provided, and you can expect a salary up to £28,000 with an OTE of £37,000.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house qualifications and training

Company Events

Qualifications

• Experience in customer service focused on satisfaction and sales.
• Good organizational and administrative skills.
• Ability to build rapport quickly.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Greet customers and ensure seamless service.
• Update customers on vehicle progress.
• Coordinate with other departments for timely service.

Skills

Customer service

Organizational skills

Teamwork

Communication

Tools

Dealer management systems

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Land Rover Dealership in Droitwich. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Basic salary up to £28,000 plus benefits, with a bonus OTE of £37,000.

You will be experienced in delivering high levels of customer satisfaction in a busy, demanding environment. Working as part of a team, you will manage the department workflow, meet and exceed targets, and upsell our full range of services.

Role and Responsibilities

1. Book customer vehicles for maintenance and repairs, liaising with the workshop team to schedule workloads.
2. Greet customers on arrival and provide a seamless service from drop-off to vehicle handover.
3. Update customers on vehicle progress, authorize additional work, and make follow-up calls.
4. Coordinate with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About you

• Passionate about delivering excellent customer service and able to build rapport quickly.
• Well-presented with a positive attitude and drive to succeed.
• Previous experience in customer service, with a focus on meeting targets for customer satisfaction and sales.
• Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Motor trade, automotive, or dealership experience is preferred but not mandatory, as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees.

We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees’ aspirations and invite you to apply if you're interested in a career in the motor trade, automotive, or dealership sector. You can also join our Talent Bank for similar opportunities.