Service Advisor

Jago Consultants; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A motor garage in Epsom is looking for a Service Advisor to provide outstanding customer service and manage vehicle service requirements. The ideal candidate will have experience in a garage setting, a full driving licence, and excellent communication skills to enhance customer satisfaction and sales opportunities. This role requires professionalism and courtesy while ensuring timely service to customers.

Qualifications

• Experience as a Service Advisor within a motor garage.
• Full driving licence required.
• Strong customer service and rapport-building skills.

Responsibilities

• Ensure customers are aware of service and repair work.
• Advise on estimated costs of repairs.
• Produce job cards on in-house computer system.
• Document warranty work in accordance with policy.

Skills

Customer service skills

Professional communication

Experience in motor garage

Up-sell opportunities

Job description

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Service Advisor needed in the Epsom area of Surrey.

We are working with a Motor Garage in Epsom who are actively looking for a Service Advisor to join there friendly team.

Job Role – Motor Vehicle Service Advisor

Salary / Hours – Monday to Friday plus Saturday morning on a rota

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence
• Driving licence is required

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.