Workshop Service Advisor, Poole

U-Drive Vehicle Hire; Poole; On-site; GBP 20,000 - 26,000; Full time

Job summary

A vehicle rental company in Poole is seeking a Workshop Service Advisor to manage customer interactions and bookings. The ideal candidate will have strong problem-solving skills and a commitment to high-quality customer service. Responsibilities include answering queries, managing appointments, and processing payments. Enjoy a supportive team environment and attractive benefits, including 30 days annual leave and employee discounts.

Benefits

30 days annual leave

Employee discounts

Company-sponsored training

Free yearly MOT

Qualifications

• Experience managing various payment systems including credit cards and cash handling.
• Ability to respond effectively to customer queries.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming phone calls, providing exceptional customer service.
• Manage MOT bookings efficiently.
• Input data accurately into the booking system.

Skills

Problem-solving skills

Customer service orientation

Attention to detail

Communication skills

Teamwork

Proficiency in Microsoft Office

Job description

U-Drive is recruiting for a positive and proactive Workshop Service Advisor to join our support team at the highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries, from quotes and bookings to taking payments. The role involves a 40-hour week on a rolling rota, including some Saturdays.

About The Role

As part of our Workshop Service Advisor team, you'll handle day-to-day customer interactions, both face-to-face and through formal communication channels (phone & email). This role involves liaising with Head Office departments, branches, and the general public.

Core Responsibilities

• Answer incoming phone calls, providing exceptional customer service
• Respond promptly to enquiries via phone, email, and in person with a friendly and professional tone
• Manage MOT bookings efficiently, optimizing lane utilization for maximum efficiency and profitability
• Input data accurately into the booking system
• Process invoices and payments
• Provide quotes based on customer requirements
• Ensure Job Cards and Service Maintenance and Repairs are raised and processed correctly and timely
• Order parts from approved suppliers, tracking costs and availability
• Maintain Health & Safety records, ensuring compliance
• Keep the office and reception area clean, tidy, and customer-friendly

Requirements

About You

• A sunny personality with strong problem-solving skills and a commitment to high-quality customer service
• Experience managing various payment systems, including credit cards, internet sales, and cash handling
• Ability to respond promptly and effectively to customer queries, aiming to improve service quality
• Excellent written and verbal communication skills
• A proven team player with a can-do attitude, honesty, and trustworthiness
• Ability to prioritize and manage multiple requests effectively
• Proficiency in Microsoft Office suite

Benefits

About Us

U-Drive is a family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire, and leasing in the UK. We are committed to excellent service, driven by core values of integrity, responsibility, and respect.

What We Offer

• 30 days annual leave (including bank holidays), increasing with service
• Employee discounts on U-Drive rentals and for friends and family
• Savings on over 3,000 retailers through our Employee Discount Program
• Employee Assistance Program with Health Assured
• Company-sponsored training and development
• Free yearly MOT and on-site parking where available

Apply now to have our Recruitment Team contact you. We promote equal opportunity and welcome all applicants to shine at U-Drive!