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Senior Account Manager (Retail Marketing)
Job summary
A leading packaging solutions company is looking for a Senior Account Manager in Birmingham. This full-time role involves managing key accounts for FMCG brands, driving campaigns, building relationships, and ensuring outstanding service. The ideal candidate will have experience in Point-of-Sale account management and strong communication skills. Join a dynamic team committed to sustainability and innovation.
Qualifications
- Demonstrable experience in Point-of-Sale account management.
- Strong commercial awareness and comfortable handling financial aspects.
- Sales-driven mindset with the ability to uncover new opportunities.
Responsibilities
- Lead, develop, and execute campaigns in line with sales KPIs.
- Build strong relationships with clients and internal teams.
- Manage all key project documentation for smooth execution.
Skills
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DS Smith
Birmingham, United Kingdom
Other
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Yes
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4c06eec0a775
3
12.08.2025
26.09.2025
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About the role
DS Smith's Retail Marketing division is the UK's leading 3D POS business, partnering with top brands to create impactful in-store materials. We deliver award-winning POS by leveraging our world-class manufacturing expertise, from paper mills to print presses and recycling plants.
We have an exciting opportunity for a proactive and dynamic Senior Account Manager to join our division. You'll work with some of the UK’s leading FMCG brands, leading, developing and executing campaigns from brief to production in line with you Sales KPI’s and Account Plan targets. You'll collaborate closely with our clients and DS Smith production teams, driving projects through the design process efficiently and learning the intricacies of a high-performing POS business.
As a Senior Account Manager, you will be pivotal in supporting client growth by implementing the account management strategy and influence the overall strategic direction of the account(s). A core part of your role will be to champion the client's values, ensuring we deliver outstanding service that aligns perfectly with their needs, working closely with your Account Director on strategic growth plans. You'll also take charge of managing special innovation projects that enhance the client's potential, drive retention and delight our customer and exceed their expectations.
Building strong professional and personal relationships with the client through regular interaction, whether in person or remotely, is crucial. You'll actively collaborate with both the client and our internal departments to ensure continually improving service levels. Finally, you will meticulously manage all key project documentation, ensuring it's collected, shared, and communicated seamlessly and on time to all relevant internal and external parties, guaranteeing smooth project execution.
So, if you are an existing Account Manager looking to step-up or an existing Senior Account Manager looking for a new challenge, then we might be looking for you!
About you
- Demonstrable experience in Point-of-Sale account management
- Strong commercial awareness and comfortable handling the financial aspects of a role
- A sales-driven mindset with the ability to uncover and investigate new opportunities for the team
- An excellent communicator, adept at liaising with customers, with a genuine passion and enthusiasm for POS retail marketing
- Excellent organisational, project management and problem-solving skills
- Excellent attention to detail, self-motivated and able to work at pace
Location: This is a full time, home-based role with travel to our customers and our Operations site (Ely) as required.
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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