Field Sales Executive

Elvet Recruitment; Carrville; On-site; GBP 45,000 - 55,000; Full time

Job summary

A reputable recruitment agency is looking for a Field Sales Executive to join a leading housebuilder in County Durham. You will guide prospective buyers through the purchasing process, ensuring exceptional customer service. The role offers a salary of up to £50,000 OTE, 26 days of annual leave, and various perks including private medical insurance and performance bonuses. The ideal candidate will have experience in customer service, strong communication skills, and a proactive attitude.

Benefits

26 days annual leave plus bank holidays

Performance-based bonus scheme

Company pension

Private medical insurance

Health and wellbeing support

Employee share purchase plan

Retail and leisure discount programme

Qualifications

• Experience in face-to-face customer service, marketing, or retail.
• Self-driven and proactive with strong interpersonal skills.
• Ability to maintain professionalism and integrity.

Responsibilities

• Meet and exceed sales targets and follow up on marketing leads.
• Guide clients through the buying process, ensuring clear communication.
• Liaise effectively with stakeholders to progress sales smoothly.

Skills

Customer service

Strong communication skills

Organisational skills

Interpersonal skills

Job description

Overview

Are you driven by delivering outstanding customer service and creating a positive homebuying experience? Elvet Recruitment is currently working on behalf of a reputable housebuilder to recruit a Field Sales Executive based in County Durham. This is a dynamic and customer-focused role where your primary responsibility will be to guide prospective buyers through the purchase journey, from initial enquiry to completion, ensuring a seamless and engaging experience at every stage.

The homes are thoughtfully designed to meet the needs of a wide range of buyers, including first-time buyers, families moving up the ladder, downsizers, and investors. As a Field Sales Executive, your commitment to providing a high-quality service will be key to building lasting relationships with customers and achieving sales targets. You'll be supported with ongoing professional development and training to help you thrive in your role.

What You'll Be Doing

• Meet and exceed agreed sales targets
• Follow up on all marketing leads, engaging with prospective buyers and ensuring timely, proactive responses
• Meet with clients to assess and qualify their needs, providing clear guidance throughout the buying process
• Actively promote and sell the full range of Gleeson Options and Extras, ensuring buyers understand all available choices
• Liaise effectively with clients, solicitors, estate agents, and all other stakeholders to progress sales smoothly and professionally
• Deliver consistent customer follow-up, maintaining strong communication from initial enquiry through to completion
• Ensure all sales administration is completed accurately and on time, including contract chasing and management of customer documentation in line with company procedures
• Conduct market research and monitor competitor activity to maintain a strong understanding of local market conditions
• Maintain and update the customer enquiry database, capturing and managing customer information throughout the sales journey
• Use computer systems effectively, including COINS (full training provided and ongoing)
• Maintain the high standards of the sales areas and completed plots, carrying out regular internal and external checks, reporting issues, snagging, and instructing as required

What We're Looking For

• Experience within customer services "Face to Face" - with or without new build experience, Marketing background or Retail background acceptable
• Passion for delivering top-tier customer service
• Friendly, professional, and presentable
• Strong communication and interpersonal skills
• A collaborative team player with a positive mindset
• Self-driven, organised, and proactive
• Able to represent the company brand with professionalism and integrity

Role Information

• Up to £50,000 OTE
• 35 hours, Thursday - Monday 10am - 5pm
• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Holiday purchase scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• Retail and leisure discount programme
• Clear routes for career progression and development

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail