Digital Sales Center Performance & GTM Lead, Uber Eats, UK

Uber; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading transportation technology firm in Greater London is seeking a Performance & Go-To-Market (GTM) Lead to optimize the Delivery Sales Channel within the SMB segment. This role involves owning GMV performance, executing strategies, and managing BPO operations. The ideal candidate has a strong sales leadership background, analytical skills, and is adept at influencing stakeholders. Collaboration with diverse teams is essential to accelerate the restaurant growth in the UK. Join us to make a real-world impact and drive challenges through innovation.

Benefits

Competitive benefits

Collaboration in a vibrant office environment

Qualifications

• Proven experience leading high-velocity sales operations or BPO-led teams.
• Ability to turn data into actionable insights.
• Adept at working cross-functionally with senior leaders.
• Comfortable navigating ambiguity and balancing strategic direction.
• Experience leading complex, multi-country rollouts is a plus.
• Able to clearly articulate priorities and influence decision-makers.

Responsibilities

• Own the DSC-driven GMV performance for the SMB segment in the UK.
• Implement and localize the UK DSC strategy.
• Coordinate and lead the design and launch of new DSC programs.
• Oversee local Business Process Outsourcing operations.
• Use data-driven insights to diagnose sales effectiveness issues.
• Serve as the primary DSC point of contact for local teams.

Skills

Sales Leadership

Analytical Acumen

Stakeholder Influence

Execution-Oriented Mindset

Program Management Skills

Communication Excellence

Job description

About the Role

We are seeking a highly analytical and entrepreneurial Performance & Go-To-Market (GTM) Lead to drive the growth of our Delivery Sales Channel (DSC) within the Small and Medium Business (SMB) segment in the UK. This role is crucial for optimizing our outsourced sales performance, directly owning the DSC-driven GMV, and ensuring our strategy translates into aggressive market penetration and restaurant coverage. You will be the central pivot between local UK commercial teams and the regional EMEA DSC strategy group.

What You’ll Do

• P&L Ownership: Own the DSC-driven GMV performance for the SMB segment in the UK. Drive accountability for growth outcomes and proactively address underperformance to ensure revenue targets are met.

• Local Strategy Execution: Implement and localize the UK DSC strategy, ensuring alignment with national business priorities. Maximize restaurant coverage and cuisine category availability across our service areas.

• Go-To-Market Leadership: Coordinate and lead the design and launch of new DSC programs and initiatives in the UK, ensuring timely roll-outs and rapid development to achieve performance objectives.

• BPO Partner Management: Oversee local Business Process Outsourcing (BPO) operations in partnership with Vendor Management. Ensure partners consistently deliver against agreed-upon KPIs across merchant acquisition, onboarding, and retention.

• Performance Improvement: Use robust, data-driven insights to diagnose sales effectiveness issues, identify high-leverage growth levers, and design repeatable playbooks for coaching and development of BPO teams.

• Stakeholder Collaboration: Serve as the primary DSC point of contact for local commercial, operations, and marketing teams. Facilitate critical two-way feedback between country stakeholders and the EMEA DSC team.

What You’ll Need

• Proven Sales Leadership Experience leading high-velocity sales operations or BPO-led teams, ideally in a tech, platform, or marketplace business.

• Strong Analytical Acumen Ability to turn data into actionable insights. Familiarity with funnel diagnostics, sales ops, and continuous performance improvement.

• Stakeholder Influence Adept at working cross-functionally with senior leaders, aligning diverse stakeholders toward shared goals.

• Execution-Oriented Mindset Comfortable navigating ambiguity and balancing strategic direction with day-to-day operational excellence.

• Program Management Skills Experience leading complex, multi-country rollouts of commercial or sales programs is a plus.

• Communication Excellence Able to clearly articulate priorities, influence decision-makers, and inspire action across internal and external teams.

What Success Looks Like

• DSC program consistently hits or exceeds GMV targets.

• BPO teams deliver sustained performance across acquisition, onboarding, and retention KPIs.

• Local teams feel empowered and supported by central DSC initiatives.

• Scalable playbooks and performance levers are adopted.

• The UK's SMB restaurant growth is accelerated through structured, data-backed execution.

Why Join Uber?

At Uber, we move the real world. Your work will directly impact restaurants and communities across EMEA, powering real economic opportunities.

You’ll collaborate with a diverse team of passionate, sharp thinkers who are all-in on solving big challenges—and you’ll grow fast doing it. Whether you’re launching new programs or transforming BPO sales execution, your work will be career-defining.

Join us and grow with the challenge. Learn more about our benefits here: Uber Benefits

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].