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Technical Support Technician
Job summary
A leading technical support company in Henley-on-Thames is seeking a Technical Support Technician to respond to customer enquiries and provide technical guidance. The role involves diagnosing product issues, supporting service agents, and maintaining high service standards. The ideal candidate will have experience in customer or technical support, excellent communication skills, and an analytical mindset. This is a permanent position, requiring 35 hours per week.
Qualifications
- Previous experience in a customer support or technical support role.
- Strong verbal and written communication skills with excellent customer service ability.
- Analytical mindset with the ability to interpret information and solve problems.
Responsibilities
- Respond to customer enquiries across phone and digital channels.
- Diagnose product and system issues and arrange service agent visits when required.
- Maintain strong product knowledge and support authorised service agents.
Skills
We are on the lookout for a Technical support technician, If you’re a proactive problem-solver who enjoys helping customers and improving service standards, then this is the role for you.
Permanent
35 hours per week
- Respond to customer enquiries across phone and digital channels, offering technical guidance and product advice.
- Diagnose product and system issues, arranging service agent visits when required and updating CRM records accurately.
- Maintain strong product knowledge and support authorised service agents to ensure high service standards.
- Process spare parts orders, monitor customer concerns, and report emerging trends to management.
- Participate in team projects and contribute to continuous improvement across processes and communication.
- Previous experience in a customer support or technical support role.
- Strong verbal and written communication skills with excellent customer service ability.
- Confident decision-maker who remains calm under pressure and maintains attention to detail.
- Analytical mindset with the ability to interpret information, solve problems, and follow issues through to completion.
- Reliable, self-motivated team player with a flexible approach and positive attitude during change or challenges.
If you feel you’re a good fit for this position, please click apply.
PLEASE NO AGENCY CONTACT, WE OPERATE ON AN EXCLUSIVE RECRUITMENT PARTNERSHIP WITH OWEN DANIELS CONSULTANCY***
Please contact Owen Daniels for any recruitment questions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.