Patient Services Manager

NHS; Wakefield; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent healthcare organization in Wakefield seeks a Patient Services Manager for Acute Medicine and Patient Flow. This 12-month secondment involves managing operational issues, ensuring service delivery meets targets, and supporting the development of strategic visions. Candidates should possess post-graduate qualifications and have experience in operational management within healthcare. Additionally, strong numerical skills and budget management experience are necessary. This role provides an excellent opportunity to enhance management skills in a rewarding environment.

Benefits

NHS pension plan

Generous holiday allowance

Employee health and wellbeing services

Onsite nurseries

Childcare vouchers

Qualifications

• Demonstrable operational management experience in the health service.
• Evidence of continuing education and development.

Responsibilities

• Lead responsibility for the day-to-day management of operational issues within clinical services.
• Ensure effective delivery of services to patients.
• Support the delivery of Trust objectives and national targets.

Skills

Operational management experience

Numerical and data analytical skills

Budget management

Education

Management or professional qualification at post-graduate level

Job description

An exciting secondment opportunity has arisen for anexceptional individual to join the Acute Care Division as Patient ServicesManager for Acute Medicine and Patient flow. This is a seconded role for aperiod of 12 months the Acute Care Division are seeking expressions of interestinternally and across our neighbouring WYAAT Trusts.

This is a rewarding and challenging operational role thatwill deal with complex and dynamic situations. Alongside managing dailyoperational issues for the Patient Flow team, Medical SDEC, Substance care teamand the Acute Medical team.

The ideal candidate will have experience of working in alarge healthcare organisation in an operational setting. This role wouldideally suit a candidate who is looking to develop their career in operationalmanagement and are wanting to further develop their skills and experiencewithin this environment.

Main duties of the job

The Patient Service Manager will have lead responsibilityfor the day-to-day management of all operational issues within defined clinicalservices units. They will have to ensure the effective delivery of services topatients in accordance with agreed objectives, targets, quality standards,controls and resource constraints. The postholder will be expected to supportthe DDO in the delivery of Trust objectives and ensuring national targets areachieved.

The postholder will support the Head of Clinical Servicesand Service Matron with the development and delivery of a strategic vision andensure service changes meet internal and external expectations and standards.

Working closely with the Business Support Unit andCoordinators to ensure consistent delivery of activity so that income ismaximised and targets delivered.

Continually monitor capacity and rigorously manageconsultant leave so that supply is always appropriate to demand and premiumrate costs are managed out of the system.

To work with other clinical service units and Divisions todeliver corpocracy and consistency across Divisional areas.

Ensure that each Service Unit works to deliver ImprovingWorking Lives standards, Agenda for Change, European Working Time Directive andNew Deal for Junior Doctors.

The post holder will be expected to deputise for colleaguesas appropriate to level of skills and service unit requirements.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Job responsibilities

Qualifications

• Management or professional qualification at post-graduate level or equivalent.
• Evidence of continuing education and development

Experience

• Demonstrable operational management experience in the health service, with previous experience of effectively managing groups of staff.
• Experience of managing a budget
• Working across and leading Trust wide projects
• Demonstrates a high level of numerical and data analytical skills

Person Specification

Qualifications

• There is no obligation to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Director of Operations Acute Care Division