Quality Assurance jobs in United Kingdom

This critical position is responsible for supporting the development and delivery of Harrow's Housing Transformation Programme, driving service improvements and cultural change to meet the division's vision, strategic aims, and regulatory requirements. You will play a key role in planning, coordinating, and delivering projects that enhance compliance, improve customer experience, and embed innovation across housing services. A core focus of the role is ensuring alignment with regulatory standards, including those set by the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will research and implement best practices, champion digital innovation, and work collaboratively with internal teams, residents, and external partners to deliver measurable outcomes. The successful candidate will demonstrate strong project management expertise, excellent analytical and communication skills, and the ability to influence and engage stakeholders at all levels. This position is offered as a fixed-term contract or secondment for a period of 2 years.

• Educated to degree level or equivalent, or substantial relevant work experience.
• Knowledge of the regulatory and statutory requirements that apply to social housing providers.
• Experience in strategic reviews, continuous improvement, benchmarking, and project management within a complex organisation.
• Proven ability to manage projects on time and within budget, delivering significant organisational and service improvements.
• Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.
• Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.
• Proficiency in Microsoft applications, systems, and other business tools.
• Ability to build and maintain effective working relationships across all levels of the organisation and with external partners.
• Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.