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General Manager
Job summary
A leading hospitality firm in Stevenage is seeking a General Manager who will oversee day-to-day operations and deliver exceptional guest service. This role requires strong leadership, operational management, and a commitment to team development. The ideal candidate will have experience in hospitality or customer service environments, with a focus on profitability and guest engagement. You will receive a competitive salary of up to £44,000 along with generous benefits including holidays and healthcare.
Benefits
Qualifications
- Experience in hospitality or customer-led management environments is essential.
- Ability to lead, motivate and develop a team effectively.
- Strong organisational skills with excellent attention to detail.
Responsibilities
- Deliver exceptional guest service and maintain high satisfaction levels.
- Manage day-to-day operations, ensuring smooth service delivery.
- Drive revenue through planning and local marketing.
Skills
Job Title: General Manager
Location: Stevenage
Salary: To £44,000 + Benefits
Term: Full time, site based
Are you a hands‑on, people‑first leader who thrives in a fast‑paced hospitality environment? This is an exciting opportunity to take full responsibility for a well‑established venue, ensuring it operates smoothly, profitably, and delivers an outstanding guest experience every day.
You’ll be the face of the operation, setting the tone for service, building strong relationships with guests and stakeholders, and creating a welcoming, high‑energy atmosphere. From leading and developing an on‑site team to overseeing day‑to‑day operations, performance and local promotion, this role offers variety, autonomy and real ownership.
This role would suit someone from a hospitality, leisure, retail or customer‑focused management background who enjoys balancing operational excellence with commercial performance and guest engagement.
- Deliver exceptional guest service and ensure consistently high satisfaction levels
- Lead day‑to‑day operations, ensuring smooth service delivery and efficient workflows
- Drive revenue through effective rota planning, cost control and local marketing activity
- Oversee standards across the venue, including presentation, maintenance and compliance
- Recruit, train, motivate and develop a high‑performing on‑site team
- Manage budgets, stock and margins to maximise profitability
- Ensure compliance with Health & Safety and operational procedures
- Confident, approachable and commercially minded
- Strongly organised with excellent attention to detail
- Experienced in hospitality or customer‑led management environments
- Comfortable leading from the front and taking ownership
- Able to juggle priorities with a calm, hands‑on and positive approach
- Basic salary of up to £44,000
- 25 days holiday + bank holidays + 3 days at Christmas
- Pension
- Healthcare
- Free parking
- A chance to be part of a successful, long‑established company
Please apply online or call (phone number removed) for more information.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.