General Manager

RecruitAbility Ltd; Stevenage; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading hospitality firm in Stevenage is seeking a General Manager who will oversee day-to-day operations and deliver exceptional guest service. This role requires strong leadership, operational management, and a commitment to team development. The ideal candidate will have experience in hospitality or customer service environments, with a focus on profitability and guest engagement. You will receive a competitive salary of up to £44,000 along with generous benefits including holidays and healthcare.

Benefits

25 days holiday + bank holidays + 3 days at Christmas

Pension

Healthcare

Free parking

Qualifications

• Experience in hospitality or customer-led management environments is essential.
• Ability to lead, motivate and develop a team effectively.
• Strong organisational skills with excellent attention to detail.

Responsibilities

• Deliver exceptional guest service and maintain high satisfaction levels.
• Manage day-to-day operations, ensuring smooth service delivery.
• Drive revenue through planning and local marketing.

Skills

Leadership

Customer service

Operational management

Team development

Budget management

Job description

Job Title: General Manager

Location: Stevenage

Salary: To £44,000 + Benefits

Term: Full time, site based

Are you a hands‑on, people‑first leader who thrives in a fast‑paced hospitality environment? This is an exciting opportunity to take full responsibility for a well‑established venue, ensuring it operates smoothly, profitably, and delivers an outstanding guest experience every day.

You’ll be the face of the operation, setting the tone for service, building strong relationships with guests and stakeholders, and creating a welcoming, high‑energy atmosphere. From leading and developing an on‑site team to overseeing day‑to‑day operations, performance and local promotion, this role offers variety, autonomy and real ownership.

This role would suit someone from a hospitality, leisure, retail or customer‑focused management background who enjoys balancing operational excellence with commercial performance and guest engagement.

The role of General Manager:

• Deliver exceptional guest service and ensure consistently high satisfaction levels
• Lead day‑to‑day operations, ensuring smooth service delivery and efficient workflows
• Drive revenue through effective rota planning, cost control and local marketing activity
• Oversee standards across the venue, including presentation, maintenance and compliance
• Recruit, train, motivate and develop a high‑performing on‑site team
• Manage budgets, stock and margins to maximise profitability
• Ensure compliance with Health & Safety and operational procedures

To be successful in the role of General Manager you will be:

• Confident, approachable and commercially minded
• Strongly organised with excellent attention to detail
• Experienced in hospitality or customer‑led management environments
• Comfortable leading from the front and taking ownership
• Able to juggle priorities with a calm, hands‑on and positive approach

The Salary and package for the General Manager role:

• Basic salary of up to £44,000
• 25 days holiday + bank holidays + 3 days at Christmas
• Pension
• Healthcare
• Free parking
• A chance to be part of a successful, long‑established company

Please apply online or call (phone number removed) for more information.