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ROLE: Customer Relationship Coordinator

HOURS: 08:30 - 17:00 Monday - Friday

SALARY: £27,845.96

BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount

BASE: Site Based/ Hybrid - Eurocell Head Office, South Normanton

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance and building customer satisfaction.

This is a full time position, based at our modern Head Office, just off J28 of the M1 and in close links to the A38.

What Our Customer Relationship Coordinators Do

• Build and maintain relationships with our customer base, both internal and external
• Resolve customer complaints and queries in a professional and timely manner
• Update and maintain customer databases as and when required
• Assist in identifying improvements in the Customer Relationship journey improving the overall customer experience
• Managing incoming telephone and email enquiries on a daily basis
  
  

• Previous Customer Service experience essential
• Strong communicate skills to liaise with customers in a professional and friendly way at all times
• High attention to detail along with excellent time management skills
• Computer literate - SAP experience an advantage
• Able to handle multiple workstreams and prioritise as necessary, as part of a team or equally on your own
  
  

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career
  
  

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Job function
  Customer Service
• Industries
  Administrative and Support Services

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