Event Delivery Coordinator

Informa Plc; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global event management company based in London is seeking an Event Delivery Coordinator. In this role, you will manage the delivery of 6–8 in-person events annually, focusing on both pre-event coordination and on-the-day management. Successful candidates will demonstrate strong organizational skills, excellent communication abilities, and a passion for customer service. This position offers a chance to work in a dynamic environment with a commitment to sustainability and innovation.

Benefits

Flexible personal benefits

Career development opportunities

Annual leave and birthday leave

Company funded private medical cover

Wellbeing support

Qualifications

• Strong organizational and multitasking skills to manage multiple events simultaneously.
• Excellent communication and customer service abilities, with a focus on building relationships.
• Experience in event planning or operations preferred.
• Proactive problem-solving and attention to detail.
• Willingness to travel internationally for events.

Responsibilities

• Manage pre-event coordination with sponsors and exhibitors.
• Oversee on-the-day event operations, including registration and suppliers.
• Prepare post-event financial analyses and documentation.

Skills

Organizational skills

Multitasking abilities

Communication skills

Customer service

Job description

Overview

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based in our 240 Blackfriars office.

Join the innovative and fast-paced Life Sciences division at Informa Connect as an Event Delivery Coordinator. Reporting to the Senior Event Delivery Manager for Life Sciences & Pharma, this role offers an exciting opportunity to deliver world-class in-person events in the Life Sciences sector. You will thrive in a dynamic environment, managing multiple events with consistency, excellence, and a focus on customer satisfaction.

This position involves delivering 6–8 in-person events annually, working across all aspects of event operations in both supporting and leading capacities.

Key Responsibilities

Pre-Event Coordination (45%)

• Sponsor and Exhibitor Management:Build and manage online exhibition manuals, liaise with sponsors/exhibitors to meet contracted deliverables, and maintain updated exhibition floor plans and booth lists.
• Hybrid Event Collaboration:Partner with the Digital Delivery team to coordinate hybrid event deliverables, including AV, digital sponsorships, and onsite digital experiences.
• Floorplan Development:Collaborate with vendors to create exhibit floorplans aligned with local guidelines.
• Customer Service Excellence:Act as the primary sponsor/exhibitor liaison, ensuring response times under 24 hours.
• Cross-Department Collaboration:Work closely with Product, Sales, and Marketing teams to design customer journeys and exhibition spaces.
• Venue Coordination:Brief venues on configurations, monitor cancellation dates, manage bedroom guarantees, and arrange deposit payments.
• Sustainability Integration:Embed sustainability practices into events in line with Informa’s FasterForward approach.
• Budget Management:Maintain tight cost control to ensure events stay within budget.

On-the-Day Event Management (30%)

• Attend events (up to 4 days plus move-in day) in locations such as mainland USA, Europe, and Asia.
• Serve as the main point of contact for sponsors/exhibitors during the event.
• Fully manage onsite operations for smaller events, including suppliers (e.g., general services contractors, AV, catering).
• Oversee registration setup and management.
• Coordinate and manage event staff.

Post-Event Administration (20%)

• Prepare final cost analyses and manage timely payment of invoices.
• Follow up on vendor commissions with clear supporting evidence.
• Analyze financial reports and complete post-event health and safety documentation.

Other Duties (5%)

• Perform additional tasks as needed.
• Attend training sessions as recommended by the manager.

Qualifications

What We’re Looking For

• Strong organizational and multitasking skills to manage multiple events simultaneously.
• Excellent communication and customer service abilities, with a focus on building strong relationships with sponsors, exhibitors, and internal teams.
• Experience in event planning, operations, or a related field is preferred.
• A proactive approach to problem-solving and attention to detail.
• Willingness to travel internationally for events.

Why Join Us?

At Informa Connect, we pride ourselves on delivering exceptional events that make a difference in the Life Sciences sector. As part of our team, you’ll have the opportunity to work in a collaborative and innovative environment, with a focus on sustainability and customer experience.

How to Apply

If you’re ready to take on this exciting challenge, we’d love to hear from you! Submit your application today and join us in shaping the future of Life Sciences events.

Additional Information

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you\'ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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