Client Technical Onboarding Vice President

J.P. Morgan; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services firm is seeking a Technical Implementation Manager to lead client onboarding with cutting-edge payment solutions. In this role, you will manage complex payment integrations and serve as a technical advisor, ensuring client satisfaction. Ideal candidates will have strong project management skills and a good understanding of payment systems. This position is based in London.

Qualifications

• Strong project management skills.
• Good understanding of payment systems, including ISO XML standards, SWIFT, APIs.
• Excellent knowledge of Cash Management solutions and Treasury services.
• Exceptional verbal and written communication skills.
• Experience in a client-facing role.
• Demonstrated ability to take initiative.
• Collaborative team player.

Responsibilities

• Lead the implementation of payment solutions for corporate clients.
• Manage multiple complex payment integration projects.
• Conduct technical scoping meetings with clients.
• Draft and present comprehensive SOWs.
• Support clients in migrating payment formats.
• Serve as a technical advisor for clients.
• Collaborate with cross-functional teams.

Skills

Project management skills

Understanding of payment systems

Knowledge of Cash Management solutions

Communication skills

Client relationship building

Results-driven initiative

Team collaboration

Job description

Step into a pivotal role as a Technical Implementation Manager, where you'll lead onboarding of clients with state-of-the-art payment and cash management solutions. Our dynamic team is dedicated to pushing the boundaries of innovation, ensuring seamless integration and exceptional client experiences.

Responsibilities

• Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery

• Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones

• Conduct in-depth technical scoping meetings with corporate clients to understand their current systems and future need, ensuring alignment with JP Morgan channels and industry standards

• Draft and present comprehensive SOWs, clearly outlining project deliverables, and timelines

• Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements

• Serve as the technical advisor for clients, providing guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes

• Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation

• Contribute to the ongoing development of payment solutions by providing feedback, and insight to Product teams.

Required qualifications, capabilities, and skills

• Strong project management skills

• Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions

• Excellent knowledge of Cash Management solutions and Treasury services

• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences

• Experience working in client-facing role, with a demonstrated ability to build relationships and support clients

• Track record of driving results by taking initiative

• A collaborative team player who can work cross-functionally with Product, Sales and Technology teams