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TJX Europe

Slough, United Kingdom

Other

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Yes

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5ffcf0405374

8

22.06.2025

06.08.2025

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TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Role

This role offers significant flexibility in both working location and hours, and we welcome applications from candidates seeking reduced or part-time hours. While some presence at our Watford office is required, the role will involve more frequent visits to our stores across the London area to provide essential ER support.

The Senior Employee Relations Specialist in the UK is part of the European Employee Relations (ER) Centre of Expertise team, supporting the delivery of ER strategy and specialist services.

Acting as a subject matter expert for ER, you will provide a comprehensive, commercial employee relations service to multiple business partners in the UK Stores function. You will drive compliance and provide advice consistent with UK employment legislation, Company policies, business objectives and TJX culture. Working in close collaboration with the operational management teams in the London region, you will coach and advise managers on all people management-related issues and provide support to HR Business Partners on strategic activity.

Advisory

• Provide commercial ER advice to managers of all levels, compliant with employment legislation and HR policy / procedure, ensuring alignment with business objectives, TJX values and culture.
• Act as the subject matter expert (SME) for ER case activity in the London region of Stores, ensuring the provision of high-quality advice and guidance to relevant service users and stakeholders.
• Provide a Case Management service for ER issues, such as conduct, capability, grievance and absence, ranging from low-risk policy-driven issues to high-risk, complex cases of dismissal, harassment, settlement and reputational risk.
• Provide strategic guidance to HR Business Partners on matters of project activity and change, such as restructures, redundancy and contract variation.
• Provide on-site, face-to-face support when required.
• Review relevant case documentation, including letters, statements and reports.
• Manage and facilitate Early Conciliation processes between relevant business stakeholders and ACAS.
• Escalate appropriately any issues that have potentially significant financial or reputational risk to the Manager of ER / AVP Complex Cases and European Reputation teams.
• Provide key stakeholders with insight into risks, trends and areas of improvement through the analysis of ERMI and case reviews.
• Provide regular updates on key ER activity to HRBPs and senior managers.
• Maintain and update own knowledge of HR best practice and employment legislation, as well as developments impacting our business areas. Keeping abreast of upcoming development and advise on any required changes to policy and practice.

Tribunal Cases / Litigation

• Manage and coordinate all tribunal claims with the internal Legal team and external legal providers, including:
  • Working in partnership with the HRBP and local managers, gather all relevant information / documentation to enable a response to a claim within necessary timescales.
  • Assist with queries from the legal provider on points of policy / procedure relating to the claim.
  • Assist with coordinating internal disclosure processes and bundle collation.
  • Seek approval of legal costs from relevant stakeholders.
  • Liaise with internal stakeholders and external legal providers on matters of case strategy and merit.
• Manage and coordinate relevant ER cases with the internal Legal team and external legal providers as required, including:
  • Facilitation of letter reviews and other correspondence.
  • Supporting business stakeholders with queries and matters of potential litigation risk.
• Maintain a record of all claims for the London region, including key dates and actions.

Projects

• Lead on ER-related projects as required, including:
  • Ensure the delivery of projects as identified by the Manager of ER, Head of ER or other relevant stakeholders.
  • Provide updates to project sponsors and other key stakeholders.
  • Collaborate with other stakeholders across the Centre of Expertise and wider business, as necessary.
• Support HRBPs with strategic ER projects and change management activity in the London region.
• Represent ER on projects facilitated by the Centre of Expertise and wider business, providing subject matter expertise as required.
  

Policy Support

• Monitor compliance with policy and legal requirements, advising on areas in need of improvement and providing ad hoc reports and presentation material.
• Support the on-going review of UK policies and procedures in line with the ER strategy, including:
  • Supporting with the drafting, reviewing and updating of pursuant toolkits and letter templates, as required.
  • Support the implementation and communication plans of new or updated policies, as required.
  • Coordinate the operationalisation of new and revised policies with the HR Service Centre:
    • Ensuring information is trained and cascaded across the team.
    • Reviewing and developing HR Service Centre template letters in line with the policy review schedule.
    • Keeping a check on version control / ensuring only latest version templates are being used.
    • Keeping regular review of effectiveness of implementation and identifying any gaps of further actions required.

Development of Others

• Working in partnership with the HR Fundamentals (HRF) and Learning & Development (L&D) teams, identify areas of improvement to the London management population and deliver relevant ER-focussed training, as required.
• Work with HR Service Centre Team Leaders to keep Advisors up to date with upcoming changes to legislation, case law and policies.
• Identify development opportunities for the HR Service Centre on key themes / learnings to support improvement of ER capability, including new team members.
• Provide employment law updates and knowledge sharing opportunities across the wider HR function.

Other

• Maintain a record of all relevant ER case, early conciliation and tribunal claim activity.
• Manage, maintain and develop internal relationships with key stakeholders in the London region.
• Maintain external supplier relationships ( lawyers, occupational health provider) and escalate any issues identified appropriately.
• Work with the central ER team in the development, roll-out and communication of new Employee Relations initiatives, including those specific to the UK, pan-European and Global business areas.
• Provide support on ad hoc requests for data, including Subject Access Requests.
• Provide support as required to the Manager of ER, Head of ER and AVP Complex Cases.

Key Skills, Knowledge & Experience

• Experience of working in a Case Management function, preferably within a Shared Service environment.
• Strong subject matter expertise in ER with high degree of knowledge and experience for the UK.
• Experience of operating at a senior advisory level.
• Confident in the provision of advice, and able to challenge where necessary.
• Excellent influential, relationship building and communication skills (both verbal and written).
• Ability to stay connected across dispersed organisational and geographic boundaries.
• Resourceful self-starter, able to work independently across multiple locations and manage own diary commitments.
• Demonstrable ability to build relationships and engage with a range of cross-functional stakeholders to achieve results.
• Confident personal style, but flexible and open to alternative solutions.
• A creative problem solver.
• Ability to work under pressure.
• Can deal effectively with ambiguity.
• High degree of integrity.
• Well-developed IT skills with experience of analysing, interpreting and presenting data.
• Keen attention to detail and accuracy.
• Organised and structured way of working.
• Experience of working within a retail or similar fast-paced, multi-site environment is desirable.
• Ideally CIPD qualified / part-qualified, or equivalent.

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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