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On-site Support Technician - Durham
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On-site Support Technician - Durham
Job summary
A reputable IT services firm is seeking an On-site Support Technician to join its team at Durham University. This role involves providing hands-on IT support across hardware, software, and networks. The ideal candidate has prior experience in IT support, strong knowledge of Microsoft products, and excellent customer service skills. A full UK driving licence is required for site visits. This is a full-time position offering a great opportunity for growth in a supportive environment.
Qualifications
- Previous experience in a 2nd line IT support or similar technical role.
- Strong problem-solving, communication, and customer service skills.
- Full UK driving licence for site visits.
Responsibilities
- Provide hands-on IT support across hardware, software, networks, and user access issues.
- Respond to and resolve service tickets via phone, email, and portal.
- Configure, deploy, and manage IT assets including laptops, desktops, and printers.
Skills
Tools
Are you passionate about IT support and delivering outstanding customer service? We’re looking for a proactive and motivated On-site Support Technician based at Durham University to join our team, providing on-site technical support to customers and working closely with our Service Desk and technical teams.
What you’ll do:
- Provide hands-on IT support across hardware, software, networks, and user access issues.
- Respond to and resolve service tickets via phone, email, and portal.
- Configure, deploy, and manage IT assets including laptops, desktops, mobile devices, printers, and phones.
- Support staff onboarding and offboarding, ensuring IT equipment and access are provisioned correctly.
- Troubleshoot using diagnostic tools and escalate complex issues when required.
- Assist with patching, updates, endpoint security, and small IT projects.
- Maintain IT asset registers and ensure compliance with policies and security standards.
What we’re looking for:
- Previous experience in a 2nd line IT support or similar technical role.
- Strong knowledge of Microsoft Windows OS and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Experience supporting user devices, printers, and mobile phones.
- Understanding of Active Directory and basic user/group admin.
- Strong problem-solving, communication, and customer service skills.
- Full UK driving licence (site visits required).
Desirable:
- Experience using ticketing systems such as Jira.
- Awareness of IT security principles and endpoint protection tools.
Why join us? You’ll be part of a supportive and professional team, with opportunities to:
- Learn and grow your technical expertise.
- Work directly with customers and make a real impact on their IT experience.
- Gain exposure to current and emerging technologies.
If you’re driven, customer-focused, and ready to take ownership of IT issues, we’d love to hear from you!
Job details: This is a full time position - 37 hours per week. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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