It Technician jobs in United States
It Support Technician
ISR RECRUITMENT LIMITED
Trust 1st Line IT Support Technician
inploi
Discover more opportunities than anywhere else. Find more jobs nowIT Support Technician
Bury Grammar School
Temporary ICT Technician - Sunderland
Office Angels
Temporary ICT Technician - *Sunderland
Office Angels
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Education Partnership North East
Junior IT Technician
HTA Design
IT Support Technician
Get Staffed Online Recruitment Limited
Senior IT Technician (with Reprographics Cover)
Swanshurst School
IT Support Technician
Trusted Technology Partnership
IT Support Technician | Hybrid Role with Growth & Benefits
Trusted Technology Partnership
2nd Line IT Technician — Grow with a Collaborative IT Team
MERIDIAN TRUST
Senior School IT Technician - Hands-On Support & Growth
Swanshurst School
IT Support Technician | Windows, CRM & Telephony Expert
Jubilee Mint
Senior ICT Technician - School IT & AV Support
Xact Placements
Junior IT Support Technician — Learn & Grow
HTA Design
Dynamic Field IT Technician for Midlands Projects
Experis
ICT Technician Manager
Teaching Vacancies
Onsite IT Support Technician – Southampton
HSBC Group
It Support Technician
Job summary
A leading IT service provider in the Portsmouth area is seeking a 1st / 2nd Line Support Technician to join their front-line team. The role involves providing desk support for customers encountering hardware and software issues in a retail IT environment. Candidates should have at least one year of experience, strong customer service skills, and the ability to diagnose and resolve various technical problems quickly. This position offers a salary range of £28,000 to £32,000 along with excellent benefits, including a competitive pension scheme and BUPA healthcare.
Benefits
Qualifications
- Over 1 year of experience in an IT Support Technician role desirable.
- Effective communication with customers to support their IT issues.
- Experience in troubleshooting network connectivity in a LAN/WAN environment.
Responsibilities
- Provide 1st/2nd Line technical support.
- Manage work queues and prioritize calls to ensure compliance with SLAs.
- Install, upgrade, support, and troubleshoot in-house EPoS application.
Skills
Tools
- 1st / 2nd Line Support Technician
- Fareham, Portsmouth (Fully on-site)
- c 28,000 to 32,000 per year
- Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA
Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.
As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and elevate issues when required.
- Over 1 year of experience in an IT Support Technician role desirable
- Strong customer service experience
- Ability to meet deadlines and work within a team.
- Understanding of EPoS systems desirable
- Understanding of Servers, TCP/IP or experience using VNC all desirable
- Provide 1st/ 2nd Line technical support
- Manage work queues and prioritise calls, re‑assigning work where and when necessary to ensure compliance with SLA's
- Install, upgrade, support and troubleshoot in house EPoS Application
- Experience of SQL Server and windows server
- Install, upgrade, support and troubleshoot in house back office application
- Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
Please contact John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions based in the Portsmouth area?
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.