On-site Support Technician - Durham

Converge Technology Solutions UK; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable IT services firm is seeking an On-site Support Technician to join its team at Durham University. This role involves providing hands-on IT support across hardware, software, and networks. The ideal candidate has prior experience in IT support, strong knowledge of Microsoft products, and excellent customer service skills. A full UK driving licence is required for site visits. This is a full-time position offering a great opportunity for growth in a supportive environment.

Qualifications

• Previous experience in a 2nd line IT support or similar technical role.
• Strong problem-solving, communication, and customer service skills.
• Full UK driving licence for site visits.

Responsibilities

• Provide hands-on IT support across hardware, software, networks, and user access issues.
• Respond to and resolve service tickets via phone, email, and portal.
• Configure, deploy, and manage IT assets including laptops, desktops, and printers.

Skills

Microsoft Windows OS

Microsoft 365

Problem-solving

Customer service

Tools

Jira

Job description

Are you passionate about IT support and delivering outstanding customer service? We’re looking for a proactive and motivated On-site Support Technician based at Durham University to join our team, providing on-site technical support to customers and working closely with our Service Desk and technical teams.

What you’ll do:

• Provide hands-on IT support across hardware, software, networks, and user access issues.
• Respond to and resolve service tickets via phone, email, and portal.
• Configure, deploy, and manage IT assets including laptops, desktops, mobile devices, printers, and phones.
• Support staff onboarding and offboarding, ensuring IT equipment and access are provisioned correctly.
• Troubleshoot using diagnostic tools and escalate complex issues when required.
• Assist with patching, updates, endpoint security, and small IT projects.
• Maintain IT asset registers and ensure compliance with policies and security standards.

What we’re looking for:

• Previous experience in a 2nd line IT support or similar technical role.
• Strong knowledge of Microsoft Windows OS and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Experience supporting user devices, printers, and mobile phones.
• Understanding of Active Directory and basic user/group admin.
• Strong problem-solving, communication, and customer service skills.
• Full UK driving licence (site visits required).

Desirable:

• Experience using ticketing systems such as Jira.
• Awareness of IT security principles and endpoint protection tools.

Why join us? You’ll be part of a supportive and professional team, with opportunities to:

• Learn and grow your technical expertise.
• Work directly with customers and make a real impact on their IT experience.
• Gain exposure to current and emerging technologies.

If you’re driven, customer-focused, and ready to take ownership of IT issues, we’d love to hear from you!

Job details: This is a full time position - 37 hours per week. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.