Health Care jobs in United Kingdom

IT Service Desk Analyst
Exemplar Health Care Support Centre, Sheffield
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress

• Act as the first point of contact for all IT support queries
• Answer calls, emails and self-service tickets promptly
• Log and categorise incidents and service requests accurately
• Provide first-line troubleshooting for hardware, software and network issues
• Guide users through solutions in a clear and friendly manner
• Escalate complex or unresolved issues to second-line support
• Maintain detailed and accurate records in the ticketing system
• Set up and configure new user accounts, equipment and basic software
• Support password resets and access requests

• Proven 1st line Service Desk support (min 2 years)
• Supporting Windows 11 and Microsoft 365
• Excellent customer service skills
• Knowledge of Windows Server Operating Systems (2016, 2019)
• Strong work ethic and self-motivation with the ability to work under pressure
• Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
• Active Directory
• iPhones

• Intune
• iOS / iPad
• SolarWinds Service Desk
• Sophos
• Draytek
• Barracuda
• Datto
• Mac OS experience
• Manage Engine- Exchange Plus and AD Manager Plus

• GCSE’S at Grade C or above in English & Mathematics or equivalent
• Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
• ITIL Foundation Qualification (desirable)

• We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects
• Retail and lifestyle discounts
• Free DBS check
• 24/7 counselling and support
• 25 days annual leave allowance plus bank holidays
• Blue Light Card eligibility

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.